Customers are pleased with the overall performance, size, water dispenser, and capacity of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. Many appreciate the design, temperature control, and lighting. However, some customers have expressed concerns about the noise level and shelving.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 57 reviews
Pros mentioned:
Size
Rated 5 out of 5 stars
New refrigerator
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This reviewer received promo considerations or sweepstakes entry for writing a review.
We like our new Whirlpool refrigerator. It is side-by-side and counter-depth to best fit into our available space. These was a small problem the refrigerator door, but appliance specialist with Geek Squad came to our home and resolved the issue. We are very please with both the produce and the Best Buy service through Geek Squad.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 1 out of 5 stars
Lost Fridge
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I cannot review this item. I have not received it yet. When I get it and it gets cold I will then review it.
No, I would not recommend this to a friend
Brand response from WhirlpoolTeam
Posted .
Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Pros mentioned:
Water dispenser
Rated 5 out of 5 stars
Good Fridge
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this fridge due to mine failing and there being a shortage of refrigerators right now so it wasn’t my first choice but I can say it works very well so far. I wanted a counter depth fridge and although I know they have less room than the standard size fridge, this one isn’t too bad. I’m able to fit everything I need and the ice maker/water dispenser works great!
I would recommend this to a friend
Cons mentioned:
Shelving
Rated 4 out of 5 stars
no pics
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I could use another shelf - I do need one more shelf in the Freezer.
I would recommend this to a friend
Pros mentioned:
Water dispenser
Rated 5 out of 5 stars
Nice refrigerator needs one more freezer shelf
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We are very happy with our refrigerator. We like the icemaker, works well. My only complaint is the on the freezer side an additional shelf should have been included. We had to order an additional one.
I would recommend this to a friend
Cons mentioned:
Noise level
Rated 2 out of 5 stars
Whirlpool Fridge
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This refrigerator made a loud humming noise shortly after we turned it on. Contacted Best Buy to request a return. I have never had a problem with Whirlpool products, but unfortunately, this one was a lemon.
No, I would not recommend this to a friend
Brand response from WhirlpoolTeam
Posted .
We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates.
Cons mentioned:
Noise level
Rated 3 out of 5 stars
Nice but noisy
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice fridge
A little smaller than previous
Motor kind of noisy
No, I would not recommend this to a friend
Pros mentioned:
Overall performance
Rated 3 out of 5 stars
Title
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This reviewer received promo considerations or sweepstakes entry for writing a review.
What else can I say, other then it is a refrigerator
I would recommend this to a friend
Rated 4 out of 5 stars
Sue Holmes
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Delivery was TERRIBLE. It finally arrived on the fourth delivery date. The refrigerator is ok, but I think the freezer is missing a shelf.
I would recommend this to a friend
Cons mentioned:
Noise level
Rated 2 out of 5 stars
OK fridge. Noisy compressor.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice fridge but noisy. Whirlpool needs to create a field kit to install to reduce noise level. Noise is irritating in a quiet room. Status panel needs service for trim around it.
No, I would not recommend this to a friend
Brand response from WhirlpoolTeam
Posted .
Hey Rich, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Pros mentioned:
Capacity
Rated 5 out of 5 stars
Refrigerator
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My family and children are glad to have this refrigerator.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Refrigerator
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
New refrigerator looks great in my kitchen, previous refrigerator did not look appropriate in my kitchen.
I would recommend this to a friend
Pros mentioned:
Size
Rated 5 out of 5 stars
Great purchase
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect fridge for my kitchen. I trust Whirlpool appliances - especially when delivered and installed by my local Best Buy team
I would recommend this to a friend
Rated 1 out of 5 stars
Concerned
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Would love to review but this refrigerator is taking forever to arrive. The expected arrival date has been pushed back twice. Over 6 weeks waiting for something so necessary was not what I expected when ordering it in February. Now we’re expecting it in April. Does not instill confidence that we will even see it then. Concerned.
No, I would not recommend this to a friend
Brand response from WhirlpoolTeam
Posted .
Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Rated 4 out of 5 stars
Fridge
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The water and ice come out really slow and ice maker is noises. Other than that I am happy with my new fridge. I like easy access to the water filter
I would recommend this to a friend
Pros mentioned:
Size
Rated 5 out of 5 stars
Refrigerator
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect for my little vacation home, exactly what was needed.
I would recommend this to a friend
Rated 4 out of 5 stars
Limited volume, great look
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great fridge, just not big enough. Freezer side is a bit narrow. Larger objects are more difficult to fit in.
I would recommend this to a friend
Rated 2 out of 5 stars
Awful refrigerator/ freezer
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Depth of refrigerator/freezer is too small. Interior light has taken a large space. Interior water line is bundled and tie wrapped taking space. Can I get a replacement?
No, I would not recommend this to a friend
Brand response from WhirlpoolTeam
Posted .
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Rated 5 out of 5 stars
Good size, adjustable shelves
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I like this new refrigerator and the freezer has lots of room since the ice maker in in the door. Whirlpool put in a air filter compartment but, does not include the filters with the refrigerators and my store had a hard time finding one to give me as they have to be ordered and are considered not necessary.
Why put them in if they aren't needed or wanted? I prefer having that filter which is in the side wall to having a box of baking soda taking up space.
I would recommend this to a friend
Rated 3 out of 5 stars
Whirlpool fridge
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this whirlpool fridge because I had good usage/life with my previous whirlpool fridge. This model I read other reviews and the issues did not seem that intolerable.