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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, capacity, efficient use of space, and appealing design of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. However, some customers have expressed concerns about the noise level, shelving, and ice maker functionality. Some find the ice maker to be quite loud, and others have noted a lack of shelving in the freezer. There have also been a few reports of the ice maker malfunctioning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,293 reviews
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge , can’t go wrong with these. Great space

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for my new home. Great finish, easy to keep clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got it open box so it had some scratches but it does the job. Saved a grip so we're the for the opportunity.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    great fridge lots of space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great fridge lots of space, ice maker works great so far no problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for this refrigerator was a little smaller than I thought when purchased

    No, I would not recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 3 out of 5 stars

    Functional but not symetrical

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've only had it for a couple weeks, but we're not happy with the shelves. They're supposed to be able to be moved but because of defective manufacturing, we're very limited with where they can be moved. The notches don't line up and the shelves don't always fit, especially on the refrigerator door. The cover over the light in the freezer doesn't line up either.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Loud but works

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is loud i think, also the ice maker gives fits since i bought, 3 months in it quite, service came out and just unplugged fridge and back in and said to watch. Sometimes the arm will stick down but i turn off and back on it fixes it....also it makes ice slow, 2 in the house it barly keeps up, i put on fast ice a lot, i would buy again but not 1st choice

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    My new fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy it fit in. And it matches well with the other appliances I purchased at the same time

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    HATE IT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this refrigerator. I thought It would be the same as the kitchenaid I was replacing. It’s NOT! Cheap flimsy this shelves. Crappy plastic light bulb cover in freezer that takes up half the shelf and doest attach. Just sits there taking up freezer space. Cheap plastic door bins. Thank goodness my kitchen bins fit and I can use those but the needed freezer shelf is too big. This freezer is narrower. I can’t believe this piece if crap cost 1900.00. I gave it 2 stars only because so far my milk is VERY cold. It’s only redeeming wuality.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello Kfed7! We manufacture several different models with various features and accessory designs to be versatile in meeting the needs of most users. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you for providing this valuable feedback. We will pass this information along. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator itself is great, however the freezer didn't have the shelves that were supposed to come with it. I'm not sure who to contact about this!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great. Have been using it for the last two months and so far there are no issues. Best Buy rates on this one was the cheapest one. Best but team delivered and install this appliance.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    do Not recommend. hidden costs. too small

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst refrigerator. One good thing: keeps food cold and frozen. My grandmother's Ice Box did so also. Tiny shelves can barely fit 10-12" pizza.bbut if you want another self you can order for abit over $200 including tax and shipping. Light bulbs in the $99 range. Produce drawer basically fills up with product needed for a salad for two people: lettuce, red onion, tomato, and. cucumber. Wine bottle has to be in door shelf. Shelves are shallow. Plastic light protector is same as model of 20 years ago: flimsy plastic, easy to jostle and hard to replace, easy to get brittle and over $90 to replace. And then the twice a year air and water filters cough up $100+ twice each year. It is definitely BIG on the outside but tiny on the inside. I do NO T recommend.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can investigate this further. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice refrigerator. Looks great and has plenty of room

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Refer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this refrigerator over a month. No issues. Good on Storage, filtered ice and water tastes great. Bought at Pacific Sales. I appreciate the ability to subscribe to replacement water and air filters every 6 months -auto fill at a reduced reasonable price with free shipping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great side by side frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frig is exactly what we were looking for! Fingerprint stainless steel makes a difference! The built in water dispenser has capability for specific amounts of water example 8 oz or 12 oz. still prefer the side by side refrigerators and this one replaced a drug that was 12 years old

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator at a fair price. Nice icemaker and I really like the ounce readout feature as you fill your cup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, the freezer side is exclent. The ice maker makes plenty of ice for everyday use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Our experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give this a 5 star rating but, we had limited space, my husband husband measured and measured the fridge will fit. We got it here and he had to sand down by hand, the cupboard above the fridge because the edges of the fridge was the right height but it was bowed in the middle of the fridge and it made the middle about 1/8 of an inch off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad we bought this refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this refrigerator. We have a standard depth model of this counter-depth unit that we've had for about 15 years without having any issues. I expect this counter-depth unit will also be reliable. BestBuy delivery was excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whirlpool was recommended to me by two different stores. So far it's working out great. The back lighting is good. I do wish the side shelfs were bigger.

    I would recommend this to a friend