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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, capacity, efficient use of space, and appealing design of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. However, some customers have expressed concerns about the noise level, shelving, and ice maker functionality. Some find the ice maker to be quite loud, and others have noted a lack of shelving in the freezer. There have also been a few reports of the ice maker malfunctioning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,293 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Fits in my elevator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First attempt, I bought a unit too big to get up the stairs or fit in the elevator. This one is shallow enough to fit well at counter depth. Trade-off is interior capacity.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    A Refrigerator for you if you like loud NOISE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like noisy cheapish appliances this unit and Whirlpool are for you. Highly recommend the Samsung Model:RS22T5201SR/AASKU:6397585 over this unit if you want a quite, stylish, and quality refrigerator. It used to be Maytag was top of the line and Whirlpool was just about as good for less money. Sadly something has happened to Whirlpool along the way and their products are no longer "quality" reasonably priced appliances. Will never buy a Whirlpool product again, unless there is a change in quality or there is no other choice.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, Frank. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Shelving

    Rated 5 out of 5 stars

    Nice refrigerator needs one more freezer shelf

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with our refrigerator. We like the icemaker, works well. My only complaint is the on the freezer side an additional shelf should have been included. We had to order an additional one.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Good but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, its noisy. Much more running noise than any fridge I've used. Secondly, the shelves are arranged in a way that only top one can be used for gallon jars. If you try to adjust to have the bottom one too, you've to remove one crisper.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love! The water/ice maker is perfect and we get a ton of use from both!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Unclear what you mean by "title."

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month it works fine. It is quiet and have plenty of space for my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    We loved Counter-Depth Design.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Counter-Depth Design is the first one for us. Moved to a new residence and this size, especially depth works perfect for our kitchen. We love it. Updated water/ice system. Replacing cartridge seems easier compare to the old one, which we used to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It´s n excellent product. Widefreezer space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product fulfilled all my expectations about a new and modern refrigerator with freezer, ice maker and water dispenser which includes automatic measurement of the amount of liquid dispensed. The temperature can be regulated from outside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cabinet Depth Refridgerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very quiet. The Stainless Steel is so easy to keep clean. Adjustable shelves on both the freezer and Refridgeator side. Panel on the door is your computer. Tels you everything you need to know. Happy with this Fridge!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    New House-New Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is perfect size and appears really beautifully due to its counter-depth size. Plenty of freezer and refrigerator space with more than adequate shelf space. Best deal for the price!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect for the place

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the fridge for a rental unit. It's perfect, needed counter depth & stainless steel. Looks great. The instore experience was excellent. The installers were courteous, timely, very happy with the experience. Tenant happy. Great, all the way around.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not what I wanted but the Kitchen Aid White Freezer on the bottom handle, my dishwasher hit the handle and I couldn’t open it all the way. Ryan suggested a side by side and it worked. But they didn’t have it in White so I had to take it in Stainless Steel. BEST BUY was really nice about it and let us keep the White Kitchen Aid until they delivered the other one. It’s very nice and functional…

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy More choices than anywhere else. And very good pricing. Looks great in my kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product as great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty quite most of the time but you can hear it a but when it is humming. Plenty of space. Everything is nice and cold. Ice cubes can be larger and if that's the biggest concern, it's not an issue. Price is great for a counter depth fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Exchange

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first purchased item was defective. The new item seems to be working fine.

    I would recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 4 out of 5 stars

    Good Value. Easy to find things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best inside lighting I have experienced on a refrigerator. Easy to find stuff. Could use some shelving for smaller items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Counter Depth Refrigerator Excellent Space Inside

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased this Counter Depth Refrigerator, I thought the space inside will be minimal, however, I was surprised with how much space it has inside including Freezer left hand side. I would recommend buying this appliance especially if it is at the deeply discounted sale price.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Product is disappointing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer side is large enough; refrigerator is small. There are 2 slots in freezer where glass shelved are not provided, but, are needed. Only OEM will fit and it costs $100 per shelf. Also no filter was provided for the filter spot. For $1700, this is incredibly cheap of Whirlpool. Sound is louder than expected.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Looks good, but feels cheap.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator doesn’t “feel” well made. The doors feel light and the drawers and shelves are flimsy. The water and ice machine are loud. The digital screen is not user friendly. The refrigerator looks attractive and goes well with our kitchen, but my last refrigerator lasted 21+ years. I don’t think I’ll get 10 years out of this one.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Side by side

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had a side by side for several years but bought this counter depth one. It’s smaller but fine for a small family.

    I would recommend this to a friend