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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, capacity, efficient use of space, and appealing design of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. However, some customers have expressed concerns about the noise level, shelving, and ice maker functionality. Some find the ice maker to be quite loud, and others have noted a lack of shelving in the freezer. There have also been a few reports of the ice maker malfunctioning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,293 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator works great. Good price, I’m so happy for my choice!

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Shelving

    Rated 3 out of 5 stars

    Small refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was very little depth in this frig. However it looks good in our kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great floor model savings!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a floor model at a significant savings and then purchased at the 5 year additional warranty. So far it is working perfectly!

    I would recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 4 out of 5 stars

    I like it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’re happy with the fridge overall just wish there was more functional space in the freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little too small for the need. But perfect for the space

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    New Whirlpool Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am Very Happy with my new Whirlpool Refrigerator. I opted for the Counter Depth model because it fits better in my kitchen than the previous refrigerator that was full size verses Counter Depth.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ice maker problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this model April 2018, worked fine until the ice maker failed to make ice. Called repairman found broken wires at bottom of freezer door. Poor design, new door cost over $1,000. Did not replace not would get this model again since others have the same issues with no help from the manufacturer

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hi, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 3 out of 5 stars

    Difficult Ice dispenser

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this is a good quality product. However, the ice dispenser is difficult to use. It requires lots of effort to make it work. Also, the unit is missing three shelves, two in the freezer and one in the refrigerator. I have to call whirlpool to inquire about that.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the Refrige. plenty of room, water dispenser works great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frig seemed to be easy to hook up! Since I purchased it a month ago everything seems to be working great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator at a fair price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a refrigerator that cost more than 3 times what this one cost, and it’s not any better. It doesn’t have the Las test styling, but it’s a very good product, at a good price, that works well and looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Can’t wait until the water and ice gets hooked up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good budget fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. The water dispenser level is a difficult to actuate, but works well when held firmly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok product. Definitely a middle of the road in quality and features. Works well so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    When new, it's great. Then...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this unless you are fine without the water and ice working in 3 years. There is a design flaw that Whirlpool refuses to acknowledge with the wiring at the base hinge of the freezer. This wiring is put under stress every time you open the freezer door and will break over time. In my case, it took just 3 years. And now I don't have an ice maker. This is true for all Whirlpool, Kitchenaid, and Frigidaire side-by-side refrigerators.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us,. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    One of the best refrigerators on the market

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the best refrigerator on the market. I did a lot of research before purchasing it, and it didn't let me down. Refrigerator and freezer storage is great as well. It makes my kitchen look a heck of a lot better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the fridge for 2 months now and it has features that is easy to use. Also has a measuring feature for water. its a quiet fridge and keeps its temperature where it needs to be to keep food cold. Highly recommended

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of low quality parts

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read this before you decide to buy this Whirlpool refrigerator or any Whirlpool refrigerator. We bought a new home in May 2020, and purchased this refrigerator. We installed it and moved in July 2020. By June 2021 (less than 1 year) two of the bins completely failed, with the plastic breaking. And the latch on the ice bucket broke rendering the ice machine useless. I opened a ticket with Whirpool and spoke to their customer care supervisors about my experience and they sent me a link to Repair Clinic to order new parts. They also let me know these parts were only covered for 30 days under their "cosmetic" warranty. They never once apologized for my experience with their product, nor offered any type of support to resolve the issue. So I'm issuing you fair warning, it's a cheap product. The drawers will break. The latches will break. And there's nothing you can do short of paying large sums of money to order replacement parts to stay on top of the maintenance. Find another brand that manufactures a quality product and stands behind it.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Rjdonaldson, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Cons mentioned:
    Shelving

    Rated 4 out of 5 stars

    Good overall refrigerator.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall refrigerator. Not enough shelves and no butter compartment. Not impressed with ice/water dispenser.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Nice but loud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge has a good amount of space in it for being cabinet depth. Only real problem? It is kind of loud

    I would recommend this to a friend