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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, capacity, efficient use of space, and appealing design of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. However, some customers have expressed concerns about the noise level, shelving, and ice maker functionality. Some find the ice maker to be quite loud, and others have noted a lack of shelving in the freezer. There have also been a few reports of the ice maker malfunctioning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,293 reviews
  • Rated 4 out of 5 stars

    Nice fridge!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge serves its purpose. The door shelving is not so convenient, they have to be placed very specificley so the fridge can even close so u can’t put things like condiments of certain height in the door because it does not allow enough spacing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Counter Depth Love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent looks and style at a great price. Counter Depth means it doesn’t stick out like a sore thumb in your kitchen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator. I wanted one with the ice and water dispenser . I get a choice of cube or crushed ice which is great. I use this feature every day. The door shelves are good sizes for all my items. It is a large capacity and the freezer has a lot of room too. A LED panel on the door with many options to customize the refrigerator and dispenser to your specifications.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    new frig

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bright interior good looking exterior...great delivery people.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new refrigerator. One complaint --no place for the butter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge. Decent amount of space. Gets cold and stays cold. The water dispenser is nice as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator, once delivered on the third attempt is just what I expected it to be,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a refrigerator that was 31 years old, I needed to replace! This one is great, looks nice and works well! I am very happy with it!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my little vacation home, exactly what was needed.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stylish, sleek Whirlpool refrigerator is a perfect counter fit appliance that looks great in the kitchen!

    I would recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 1 out of 5 stars

    Customer service nightmare

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not available to view at my location so when it was delivered was surprised it did not come with the charcoal filter, as well as how few shelves it had in both the freezer / fridge areas. When purchasing wanted the stainless black but was told delivery was unknown. Sales person did say I could try the stainless model to see it would work as it could be delivered quicker, and could use the 14 day return policy to change to the black if desired. Was told it was an easy process and was given a toll free contact number. Unit seems to be working ok however, had to have the outlet changed in my house as plug (recessed) did not fit the new plug, and the delivery person was unable to level the usit / and units doors in my space (my house is only 14 yrs old). After have it in the house I do need to change the color. Call the toll free number was on hold over an hour. Then told to call the store directly, did that was cut off 3 different times trying to reach the correct person. Finally was told I need to contact (a different toll free number) when I finally reached some she gave me a return auth # and then told to call the store back again. I did this and now am told I have to come into the store to take care of it. I live a 1/2 hour from the store and as it Christmas time I now have to make a special trip to the store to try to complete the exchange which I was originally told was an easy process as Best Buy wants you to be happy with your purchase. Very frustrated, only hope now is that I can get this quared away after the visit to the store, and that the new unit can be leveled and work as it should for a long time.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Dobber, we value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://support.whr.pl/ZvEXiV and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    24

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance for the price. Fit well on the space and looks good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very quiet fridge that works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seems much quieter than refrigerators that I've had in the past. Looks great and goes well with modern decor. Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Frge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frige seems to be very nice Being we picked it out Everything seems to be working correctly so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new counter depth model. This one has been a good one for the month we’ve had it.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect for the office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is exactly what we were looking for and our office manager chose the perfect color too. Nice fridge, it meets our needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with the product. It is working very well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge enough space fits perfectly and all good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whirlpool Side by Side Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this Whirlpool Refrigerator at a Best Buy Outlet Center. Had an issue with the water dispenser dripping after use. Other than that this has been a good purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality fridge that looks nice and works well. Spacious enough for family of 3-4.

    I would recommend this to a friend