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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, capacity, efficient use of space, and appealing design of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. However, some customers have expressed concerns about the noise level, shelving, and ice maker functionality. Some find the ice maker to be quite loud, and others have noted a lack of shelving in the freezer. There have also been a few reports of the ice maker malfunctioning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,293 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Not a bad option.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a counter depth fridge due to limited space and I don’t regret it. No issues and it keeps my food and beer cold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The family loves the refrigerator we got it for a great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery went smoothly, on time, installed the refrigerator quickly. Neat and cleanly. Masks and social distancing was kept during the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LED lighting on the inside is amazing! The filters that show you when they have expired are amazing! It's lightweight and easy to move. I like the size of the ice cubes as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ask for lee, bridgewater nj

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sales rep, great price and went out of his way. Read my google review about the bridgewater nj store for more details

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Still Waiting For A Refund

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refrigerator. It was damaged. Reported immediately. Promised a replacement and pickup of the damaged refrigerator. Paid my money in good faith. The new refrigerator was never delivered. Appointment after appointment canceled. Refunds promised. I finally had to purchase another refrigerator from a different company. Almost a month later still nothing. No pickup of the damaged refrigerator and no refund. I was told it was a problem within their system. Many apologies from Customer Service representatives, but still no refund. I have been a Best Buy customer for decades. I have spent literally hours on the phone trying to get someone to actually help me. I can’t give a positive rating for the refrigerator because I was never able to get a working one delivered.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. WhirlpoolBrand

  • Rated 4 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item fits my space and seems tone operating as it should so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Branca

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best people at Best Buy in bel air md. I am so happy that I stop by!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator works well but handles are uneven. That’s why I give it a 3 vs 5. Best Buy came back out and said nothing they can do about it, so not sure it’s the refrigerator or installer issue.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Its nice

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Wife loves it. That makes me happy. I will never go french door again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    so far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good looks but it needs a butter area and one for the eggs

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Whirlpool side by side counter depth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inside light cover keeps falling off, missing freezer shelves straight out of the box, not enough shelves in the fridge door, not as “fingerprint proof” as expected. Just comes off as being cheap.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Not the best fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge was super loud all of the time. The space is limited because of the division in the middle of the fridge.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, JavierM. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    I like the fridge very much.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this refrigerator better because it has more room to put your milk in and it's easy to grab it. There's room in between each shoving so it makes it easier to get things and to put things in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool Side by side Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is just what I wanted, however, there could have been st least two more shelves in the freezers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    whirlpool refrigerator review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator overall. The freezer compartment needs a couple of shelves to increase its usable capacity. I had to order two shelves at a cost of $200.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plenty of space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of space for a side-by-side, and they give you a lot of adjustable trays for the refrigerator door.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    open box item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice fridge but don't buy an open box it was further damaged when we rec'd the product no shelves in the freezer either

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator. Finally replaced our old 23 year old fridge. Stainless steel is elegant. love the french doors doors.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    refrigerator

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker always went up. The space in the refrigerator is not good for a large family.

    No, I would not recommend this to a friend