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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1293 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, size, capacity, efficient use of space, and appealing design of the 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator. However, some customers have expressed concerns about the noise level, shelving, and ice maker functionality. Some find the ice maker to be quite loud, and others have noted a lack of shelving in the freezer. There have also been a few reports of the ice maker malfunctioning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,293 reviews
  • Rated 2 out of 5 stars

    Shoddy workmanship!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this fridge/freezer just over a year and we've had repair techs out twice, I just set up a third repair appointment today for yet another problem. The ice-maker has stopped functioning and it is dripping water constantly from the ice dispenser. I would have thought for the relatively high cost of this appliance it would have functioned a great deal better than this!

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Hey Discontent, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Awsome deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent appliance at a great price. I plan to buy more at best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my side by side fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my side by side fridge. The freezer really has more room than the drawer type freezers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does it’s job

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 month review. So far has done a fairly good job of doing it’s standard duties. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this refrigerator for our garage as a second refrigerator for our household. Very good interior space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Fridge.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator and I love that you don't have to switch between ice and water dispensing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fast delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast installation very good I buy lots of items go shopping best by any time. all my appliance are from best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Custoner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were friendly, professional and did an excellent job! Very pleased with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient on space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ice maker is in the door and doesn’t take up extra space on the inside shelf.

    I would recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 1 out of 5 stars

    NOT PRATICAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SPOT FOR TWO MORE FREEZER SHELVES BUT NO SHELVES HUGH GAP OF WASTED FREEZER SPACE...DOOR ADJUSTABLE SHELVES ARE ADJUSTABLE BUT ONLY FIT IN CERTAIN SLOTS...NOT MUCH THOUGHT IN DESIGN...SHELVES TOO SMALL...HAD A COUNTER DEPTH SAMSUNG MUCH BETTER PRODUCT AND DESIGN...WORTH THE ADDITIONAL $ WILL RETURN THIS WHIRLPOOL!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Shelving

    Rated 1 out of 5 stars

    Terrible design and temp management

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Temperature is all over the place in this fridge. Top is at 46, bottom is at 34 and it freezes food in the fridge side when it makes ice due to extremely poor insulation between the two sides. Shelves are poorly designed with the lights protruding so much from the back that you lose a lot of space.

    No, I would not recommend this to a friend
    • Brand response from WhirlpoolTeam
      Posted .

      Thank you for sharing your insights with us, GKll. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. WhirlpoolBrand

  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works like a charm. Everything is easy to find in this side-by-side model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator - Stainless steel

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whirlpool - 20.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Stainless steel is Very Good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had excellent service by whirlpool appliances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whirlpool - Side-by-Side Counter-Dept

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance for kitchens with limited space. Freezer works great for liquids place in it for a fast chill.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deceptively small. Indoor water/ice distribution system is very slow to respond.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy and looks real nice easy to operate. Would recommend to family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As adverised.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality as expected. Delivered arrived on time and in working order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our family is happy with this fridge it meets all our needs and the form factor fits nicely in the space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well in the space, love the plastic wheels that won’t sctpratch the floors so I can move it to clean

    I would recommend this to a friend