Customer Ratings & Reviews

Difficult to access. Cramped design. I returned it and kept My single door that opens into kitchen with fewer compartments which makes it easier to move items and arrange them as well.

Defective in many ways Reported and nothing has been done I am continually lied to by Best Buy

My refrigerator came damaged twice I’m hoping this time itsvok

Fridge is great …. Delivery was a total screwed up mess.

This fridge I actually love. It looks good and is working great. 5 stars for product. 0 stars for delivery. Avoid it if you can.

Purchased this refrigerator a few weeks ago and if I could return it I would!! It is the noisiest and loudest thing I have ever heard.

Mine broke in August after 2 years and Best Buy can't get a replacement till Jan of Feb of next year. Whirlpool use to be a great product but not so sure now. I can get the same product from Best Buy competors in 7 days guess they don't have the same relationship whith Whirlpool.

Item is broken. Been a month going back and forth with whirlpool repair company. Still has not been replaced under warranty. Received from Best Buy broken whirlpool stated “they aren’t sure why Best Buy would allow the item to be broke”

Great look, very sleek, and plenty of space. Fits our family’s needs

Uneven door, dented, i wont try to buy that brand againg. The only good thing is the ice crush good job on that. Maybe i just have 2 bad experience on this fridges who knows

Not happy very dissatisfied. The frig is not even a month old and the front handle for opening the door is shaking.

The most horrible experience I ever had just trying to get a working fridge. Now after fourth delivery I’m still not happy and am stuck with it because I really don’t have an alternative

They came out 5 times to try and deliver this fridge but never succeeded, and damaged my wall in the process. Finally, I just asked for my money back

Good for everybody. Thanks you best buy. Fo your good deal.

The order was a month wait and then it was going to be another 2 weeks and I got a bill wanting me to pay before I received item. 6 weeks is too long to wait!

Not a color I liked. The fridge is nice just not the black I like.

Every month the fridge heats up. Small freezer space.

Selected so it would fit where old 1 was. Too big.

Bought this to replace a nearly 21 year old Kenmore (made by Whirlpool). Pros: Looks beautiful! Doesn't show fingerprints too much (Black model). Keeps food cold and frozen food frozen LED lighting is nice Cons: Shelves are not adjustable. Shelf above Deli drawer is at a severe angle (smaller height at the back of the shelf than the front). Yes, the drawer and shelf are in properly, they came preinstalled. I saw that in another review and didn't believe it. The ice cubes are much smaller than the unit it replaced, I prefer the larger cubes. The ice dispenser throws fragments of ice into the drip area (no removable tray, bad decision) even when set on cubes. The water dispenser is so close to the front edge of the drip tray when water drips intermittently from water dispenser it runs down the front of the door, I didn't believe the other reviews, PLEASE don't make the same mistake I did, this is a deal breaker for me. The design of the single slot ice and water dispenser was done by someone who prefers looks over function. Inside tip for the rocket scientists, if it's not broke don't fix it. Cheap, Cheap, CHEAPLY made shelves, drawers and door bins. I'll be VERY surprised if they last even a year, I'm not a gambler but I'd bet money on them not lasting very long at all, they're cheap in material only, the cost to replace them isn't. Mostly because of the water dripping issue I'm seriously considering taking this back to Lowes, the quality difference between the nearly 21 year old Whirlpool it replaced is immense, and it cost more. I had to remove door trim on my home to get this in the house, this is a MAJOR inconvenience for me not to mention figuring out what to do with the food when swapping another unit in. Look at the negative reviews and believe them. You'll notice Whirlpool posts contact us on negative reviews but I don't see anyone that left a negative review update to say their issue or issues were resolved. I did a lot of research before buying this unit and chose the Whirlpool name because of the quality and reliability of the one it was replacing and also thinking there were less cons than other models and brands. SO disappointed in this purchase and the Whirlpool brand quality decline. I'll update or repost with any changes or if I return it to Lowes.

This is a great replacement fridge from what we had. Much bigger and has all the bells and whistles.