Customer Ratings & Reviews

So, shame on me for not fully reading the reviews before we purchased this fridge. Water gathers in the cubby where the ice and water dispenser is located. Not only that, but the freezer then went from one extreme to the other and it went from not freezing at all to having ice that I could have used as a murder weapon. You know what I'm talking about. THEN, the fridge wasn't keeping things cold. I thought it was my imagination until I went to get a bowl of cereal and the milk came out in chunks. Yeah. Yuck. And, you know how when you're craving cereal that's ALL YOU WANT? I felt like I was having a chic-fil-a craving on a Sunday. Boooo. Bottom line---don't get this. Don't. Just move on to the next one. I love Whirlpool and Best Buy is great so this is not a knock on either of those companies. Just this model of fridge is bad. Trust me on this. You do not want clumps of milk. You may want a legit murder weapon and I totally get that, but it's not worth what you have to go through to get an icicle.

Love my new refrigerator! It is plenty big enough for me. Nice water and ice dispenser.

Don’t like that the shelves are fixed. Also don’t like where the water comes out. Drips down the front of the fridge. Otherwise it’s a very nice refrigerator.

This is, unfortunately, the noisiest refrigerator I've ever had. Also, the freezer compartment is TINY. The refrigerator side is OK, but small. So far, it is keeping the temperature steady, and ice maker works well. Every other refrigerator we tried was a teeny bit too tall, so hit my upper cabinets. This one makes me very unhappy.

THIS IS BY FAR THE WORST PURCHASE WE HAVE EVER MADE!!!!!!!!!! DO NOT SPEND YOUR MONEY ON THIS PRODUCT!!!! IT HAS BEEN A NIGHTMARE SINCE DAY ONE. Constantly have issues with water leaking in the freezer...like an ice skating rink in there. Also have had water leaking onto our wood floors. Makes all kind of noises.

This refrigerator makes noise constantly, stops when you open the door ans starts again every time you close it. But it also triggers the unacceptable noise frequently without opening its doors. Since the beginning we noticed that this refrigerator was noisier than all the ones we have had before. But we thought.. "it can be that bad... we will get used to it and at some point we will not notice". Bad mistake. After 8 months, we can not stand the noise but we have to live with it until we can (again) pay full price for a new one. We have used Samsung, LG and Kenmore before and never hated the refrigerator noise to this extent. . We decided to give Whirlpool a chance, but now we regret it, because when I explained my problem they said: "If is not broken we will not fix it, too bad you don't like the noise and because is beyond the 30 days for returns we will not help". I understand there are rules, but this is the kind of problem that only gets to be fully appreciated after living with the product for some time. I was hoping to get a refund, a replacement or at least some courtesy discount to buy a new less noisy refrigerator from them. But they said no. That is how much they care to help a new customer. My advice: Do not buy this refrigerator because its poor engineering makes it too noisy and do not buy from Whirlpool because they do not seem to care when this kind of problem happens to their customers.

The first one they delivered was defective. The right door was higher than the left no matter how much they tried to level it. They also could not level the fridge itself so it was leaning forward. I returned it. They brought another one and the doors were level this time. However, this fridge comes with NO leveling feet so the fridge is essentially leveled on wheels. Yes, that's right - on wheels!!! Every time you open the fridge, it rolls forward. Best Buy came over and tried to fix it. The guys said this model has no level feet to prevent the rolling. I did not believe this because it seems so dumb for Whirlpool to design a fridge this way. I called Whirlpool and they admitted that they get A LOT of complaints about this fridge but they said they would send somebody out. The guy just left. He took one look at the fridge and said there's nothing I can do. This is how Whirlpool makes this fridge with no leveling feet to stop the rolling. He held it and said, "oh yeah it moves but there's nothing I can do. Maybe you could buy something to stop it." He wasn't in my house for 5 minutes before he left. Whirlpool knows about this issue and still sells this junk! I will return this to Best Buy. Extremely disappointing. I think we all should just stay away from Whirlpool!

When working its great but... Just over a year after the purchase (warranty lasts 1 year), the freezer stopped cooling/would make a loud lawnmower sounding noise - from ice in the fan. Then 3.5 months after that repair, it happens again (3 month warranty on the repair). Both times causing food to become warm as well. Would not recommend, has been a big headache. And it's very expensive (assume you'll pay to repair it once or twice a year).

nice unit . bottom drawer is hard to close as it slides on the bottom of the unit.

The compressor is too noisy. It buzzes loudly and seems to run constantly while unit is set on 3 bars. Very annoying. Whirlpool authorized repair techs said it was normal for new models. My old 16 year old fridge was quieter. Hate the constant buzzing.

Great but the small dent in the door! Was given 200 dollar gift card for it

Fridge broke after two years and cost to fix it is more than I paid for the actual fridge. Per whirlpool website, parts are covered under limited warranty for 5 years but per the warranty for this particular fridge, that does not apply and parts are only covered for one year which is stated in the user manual and their website is misleading so if you are comparing warranties, beware! Dang fridge still looks new but has no cooling in fridge or freezer, I'm beyond upset with whirlpool.

Bought in nov 2018 no complaints did not buy extended warranty quit on me jan 18 2021 lasted 26 months warranty good for 1 year repair guy said take about $600 parts and labor got on sale $1100.00 not worth sinking another $600.00 intoso I give it 1 star

I bought this refrigerator 10/2018. After five years, it stopped working.