Customer Ratings & Reviews

In the beginning, there was a mix-up with the survey appointment, which was cancelled by the store without our knowledge. We waited at home all day and no one showed up. The store manager at the Brook Road/Glen Allen, VA location never called back, so we drove to the store. The manager couldn’t confirm why the appt was cancelled, but he couldn’t do anything about it because it was scheduled by Geek Squad, not Best Buy, even though Best Buy sold me the fridge and set up the appt. My guess is that they had a “call-out.” The next day, our fridge was delivered. The Best Buy rep assured us that the delivery team can hook up the stainless steel hose to the fridge. This was not true! We had to spend another $300.00 to hire a plumber. The fridge itself is very nice and it matches our other appliances. It’s less noisy than our other fridge. The only noise I hear is from the ice maker when dropping and making ice. You can use Lysol wipes to clean the front of the stainless steel fridge. The front and sides are magnetic. I just don’t like how wide the door swings open. Other than that, I am satisfied with the fridge. If I had to do it all over again, I would probably buy big ticket appliances from Lowe’s because the in-store reps at Lowe’s seem more knowledgeable and they warned me that I didn’t have the correct hook-up and that I needed to hire a plumber beforehand. The Best Buy rep told me differently, but it seems like he was more concerned about making a quick sale. I will still shop at Best Buy for smaller electronic items though.

Works great! No issues, it has plenty of room and I like the clean look

I’ve had the refrigerator for a few weeks now and it works as it should. Hopefully I get many years of service out of it.

Awesome product. The family loves it. I would recommend this refrigerator to any family.

The fridge works great, but I feel it was a little misrepresented on the website. For example, it only mentions a stainless steel finish, but fails to mention that its only on the front facade - the sides are painted a fairly ugly flat grey. Also, the doors look crooked, even after install from Best Buy's folks.

Not a bad frig. It was not my first choice but it was what was available post-pandemic. I would have preferred adjustable shelves. I like the can/bottle holder on the door and the water filter is very easy to replace. Unfortunately, after 18 months, the icemaker only puts out crushed ice. I have tried a few fix-it remedies, but so far nothing has worked. Color: I opted for black stainless steel...not all black stainless are the same. It is more along the lines of a brownish-black.

We replaced a Samsung due to ongoing issues and then the freezer would not hold a freezing temperature. So far we are very happy. It is quiet, makes ice fast and even though it is slightly smaller capacity, it seems much bigger. The only issue I have with it is the veggie drawer doesn’t slide in and out smoothly and you can’t adjust the shelves.

Few minor problems with it. Filter for water is a little difficult to reach. Its a bit louder when its running. But all in all its ok

Refrigerator was the perfect size for my house. And looks great and works great.

This refrigerator fits very well with our kitchen, it is a very big refrigerator that’s has a good amount of space and a lot of capacity for fresh food This refrigerator was recommended to me

This refridgerator works great. It has a lot of room in it and makes a lot of ice fast. The ice crushes ice very well.

The whirlpool refrigerator has a light and the icemaker dispenser always has ice and it’s right where we need it in the kitchen

Whirlpool has great products. This refrigerator is spacious, produces two kinds of ice, and is quiet. It cools and freezes well and has been reliable so far. Our past experiences with Whirlpool have been positive.

Not too small not too large. Great price for the all the features. Kid friendly.

Great refrigerator with a lot of space and easy to clean. It is spacious and clean and my magnets fit great on it.

I am very happy with this purchase. It's spacious for a side by side. Love the LED light, clear shelves and bins and the adjustable door bins. The water and ice works great. It stores alot of ice with the option of cubed and crushed. No regrets. Great purchase and price!

Great fridge! Beautiful, Spacious and well designed.

The size was perfect and the design was sleek. I like the compartments and the drawer options. Stainless was on point. The product was at a great price point. I am pleased with our purchase

Since I purchase this item everything seem to work good. It does have a lil loud sound but not to bad. I Though the whole refrigerator was stainless steel but it wasn't just the refrigerator door's are...but so far so good hopefully no complaints in the future.

Khali was great and very informative. I would definitely buy whirlpool again