Customer Ratings & Reviews

The knob just crumbled and broke off less than a year after purchase. Can't get company to replace. Cheap product.

One of the tops stopped working and I’m waiting on to see how this gets resolved. Besides that it works well and it looks good

i have never bought a stove from best buy but this time I did. This is my 3rd stove because all 2 were leaking gas.

The flames is too high and if you put a small pot it will tip over

Did NOT leave a operation manual! Did Not leave a REGISTRATION Card !

The gas stove looks good. Build quality can be better.

When this was delivered my husband ask about only one oven rack was told only one comes with stove. It looks like from the description it should be two

People usually write review to complain. Normally, I would avoid such reviews, but honesty such a poor product quality just screams for that. You might think that inexpensive product would have poor quality and it’s normal I would disagree - spending $500 on some junk is too expensive. Here is why I’m ranting - this gas range has electric igniter. It went off after one (1) day of use. It took three weeks to replace ignition block on a brand new range. I think it worths to spend more money or buy a different brand.

Several burners stopped working and we just recently purchased the stove. Can you send someone to come look at it?

Oven was delivered late, was missing a part (which you still have not replaced!) and had a big chip on the front corner. None of this has been made right yet, weeks later. I am very unhappy with the whole process. Mark Ryan

the ignition buttons very weak the first week they broke two and the bad if you do not buy warranty not recommended

When you use the oven the whole stove gets really hot.

Product was delivered and installed with damage that was not disclosed. When I returned home my house was full of GAS! Took numerous phone calls to extremely rude "customer service" department to get it picked up and more calls for refund.

I order a 5 burner and receive a 4 burner. It does work well but not what I wanted. Am returning the product

I wanted to surprise my wife and when I saw this range on sale I had to act. We wanted a stainless steel range to replace our old, ugly, white one for a while. The price is great and it looks so much more expensive! Unfortunately my local Best Buy didn't have it in stock and the earliest delivery was a month away, so I found it for the same price at Lowe's, and picked it up that day. Installation was easy, I just had to pick up an adapter to reuse my old gas hose ($8) and a leak detection liquid is a good idea, just in case ($5). Anyway, when my wife saw it she loved it, and she taught it was easily a $1000 range (I almost got in trouble there). Everything from how the timer and oven operates to huge oven window, to how quickly burners light up and how powerful the flame is... everything feels very premium. Of course for the price it has its cons... One of the popular complains that I see online is that the oven handle gets hot. It definitely does, not so hot that it'll burn you, but hot enough to feel uncomfortable to grab on, and some people might need to use a towel. Then, so far when we use the oven we get a plastic burning smell, now idk, it may be normal for a new range, and some people said so in other reviews, but it's pretty strong and I just hope it goes away soon. Another thing I don't like is how the broiler door at the bottom opens, I don't use the broiler often, but looks like I'll have to get down on the floor to put stuff in and take it out, it's just a door that flips down, not a drawer stile like many other ranges. One last complaint is the amount of cleaning it requires to look good, all the shiny black parts and stainless steel elements are hard to clean, I found that a microfiber cloth works best.

My stove was damaged upon arrival it has taken several weeks for another one to be brought out. The company wanted to charge me for installation which is not my fault. I still don’t have the new appliance.

Best Buy service people are horrible ordered product! No orifaces when service came! No oriface when servic came second time ! Returned product because service people the third time tried to install orifaces in upsides down! Returned stove! Took 10 days to get my money back!

Cant say. I purchased in sept. Have had 4 appts to install and a month and a half later it is still not installed. I just requested my money back!

The stove is fine. My real issue with this stove is that I received it with one oven rack. I purchase this item in 2020 and was perplexed that I didn’t review two oven racks. I began to assume that is how it was supposed to be. Anyways, it’s kind of difficult cooking multiple things in the oven with one rack but I made it work. I decided to finally purchase another rack and I went to the whirlpool website. I looked up my exact stove abs looked at the specifications when there I saw that the oven was two have TWO racks. I’m so upset with myself for not doing my research sooner but more upset that Best Buy delivered me a product with missing parts. Now that it’s been 4 years, I know there is no way to get the missing rack. But I felt the need to complain!

Didn’t complete and the store has made no action on making it right yet!