Customer Ratings & Reviews
- Model:
- WFG505M0MB
- SKU:
- 6514403
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the ease of use, performance, and heating speed of this 5.1 Cu. Ft. Freestanding Gas Range. Many appreciate its attractive appearance and find it a good value for the price. However, some customers express concerns about the sturdiness and quantity of the oven racks and the weight of the stovetop grates. The lack of additional accessories, such as a griddle, is also noted as a drawback by some users.
This summary was generated by AI based on customer reviews.
gas range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellant value, good working and size. very happy.
I would recommend this to a friendWorst customer service EVER!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give ZERO if I could. This product was delivered without one of the racks. I contacted customer service (through the chat) to report that, and I was advised to visit a store to solve my problem. According to the agent, "If the rack is not available to your nearest store, our store team will check with the other store, and they will help you with that". But that was not the case. I went to the Rego Park store, and not only the manager (Ivana - there was no name tag, so I do not know if she gave me her real name) was rude, but she was also sarcastic when I asked to speak to the manager: "I am the manager". She did not assist me AT ALL. The solution she gave me was that she could send another RANGE to my place and told me that the agent who assisted me LIED to me. She gave me this option after I tried to show her the e-mail with the transcript. I've been a Best Buy customer for more than 16 years, and I've never been treated too badly like she treated me. Even my 12-year-old son felt ashamed of her behavior.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, MaxG. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The flickering flames are menacing, crackling and dancing with an intense heat that feels alarming and dangerous.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further. We’re looking forward to hearing from you.
New stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Week later Owen ignition stopped working and waited for few weeks to get it fixed with whirlpool technicians
No, I would not recommend this to a friendInstalling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is amazing. But the people that came to install it said they couldn’t do it. Got Brother in law and he was able to install it
I would recommend this to a friendoven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product is great, but the installers didn't have a clue what the they were doing as far as hooking up the gas line.
I would recommend this to a friendOven Door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to get the oven door serviced by professionals because it would not close completely.
I would recommend this to a friendRange
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unfortunately the oven does not heat up evenly. Service tech is coming out to check it out
I would recommend this to a friendWhirlpool Gas Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When using the oven the entire range gets hot and burns my hand wherever I touch it.
No, I would not recommend this to a friendGood item, painful delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took forever to get and had to reschedule appt several times
I would recommend this to a friendDon’t ever buy any appliances at Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy appliances from Best Buy! They are the worst when it comes to customer services, Please avoid any products from them. And the customer support will never help you specifically on price matching after you buy from them. You have been warned! My mistake can save you a couple of hundred dollars!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Not happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this stove for a week now and few problems I have is when I remove the grills to clean they scratch the stove , also there is a spot near the front burner that is starting to rust . I wanted to like this stove but now I’m returning it .
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey Valerie, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
- Pros mentioned:Ease of use
Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very gd range it work nice and soo easy to used!!!
I would recommend this to a friend - Cons mentioned:Oven rack
Best buy worst people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged when it got here oven is 100° off the front door is falling off screws are falling off
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Hey, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
No Racking for Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was delivered yesterday. It is missing all of the racking on the inside, the appliance department is closed and customer service is saying they cannot help!!!
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Jean. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
NA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not have the necessities I need one is it didn’t come with the grill two is it’s not a self cleaning oven three years
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us. We're sorry to hear that you had a negative experience, as we always try to provide our customers with the best support possible. Please reach out to us directly via Facebook (bit.ly/3EmnJE5) or Instagram (bit.ly/45Urm02) so we can investigate this further. We’re looking forward to hearing from you.
Damaged whirlpool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality control at factory. Missing plastic cover to protect gas valve from debris, door loose at hinge, bottom drawer missing screws, and fifth burner misaligned and top is attached in sane area. Still waiting for customer service to return my calls.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, Maria. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook bit.ly/3EmnJE5 or Instagram bit.ly/45Urm02 so we can look into this matter further for you. We’re looking forward to hearing from you.
Open fire place
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor insulation. Really heats up the house. Feels like they forgot to install any insulation at all. Cery disappointed.
No, I would not recommend this to a friendBrand response from WhirlpoolTeam
Posted .Thank you for sharing your insights with us, DrummerGirl. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Great item, Great price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new stove, it has so much room on the top and love the style. The only wish I would have for this product would be for all the burners to be the same size
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a brand I always recommend I did have the older model of this brand and I just bought the newer model that I hope that working fine
I would recommend this to a friend