Customer Ratings & Reviews

The agents were very professional in advising me what to do about my security installation and instructed me how to rectify matters. They were transparent and professional keeping the customer as a prime client to protect

Excellent service will recommend to friends and family members. Next day installation service

The installers were very knowledgable and professional. They did the install quickly and it was done well. They were also very friendly. I was very pleased with them.

Installer was very knowledgeable and efficient. Installed both cameras in less than a hour. Very friendly and answered all questions..

Although they may be easy to install, the GeekSquad quickly and professionally installed our wireless cameras. They took all of the time needed to answer our questions. When they left, we were using the cameras to their full potential and knew how to adjust them. Highly recommend!!

The agent mounted cameras up front and back.. and was awesome talked me thru how to set it up over phone as well. Installation was fast and he advised me if I needed anything or have any trouble someone would come out. Tonight my front camera stopped it took them just a few minutes to get it back going. Geek squad is the best I highly recommend. Thank you for getting everything going for my family.

Used their install service twice so far. Two different installers. Both nice and helpful. Installs went fairly smoothly.

Geek squad set up our Arlo Pro 2 security system. Was so helpful and also set up the app needed on our phones. He also gave us his phone number and told us to call anytime 24 hours a day. Perfect service!

Easy to use andworks great and camera's are good quality. I also like the look of the camera's their not big and bulky

Installation Team was prompt, organized and conducted an overview of the installation project. Completed installation worked as advertised . As always the Geek Squad is an excellent solution provider.

We loved our 1st system so well, we bought a 2nd system for our other home. We can see / hear what is going on 24/7 265 also with 2 way talk / hear. Great quality picture / video. Great price. not sure yet what the "recording will cost" as we have 4 months of "free" storage recording...so well see...only drawback so far is the battery...you have to watch your settings / recording as you can burn thru a battery in days / week....its a learning curve...

Team Austin was really knowledgeable, patient, helpful, efficient and gave valuable input. I am one whose days of ladders and installing is done. I highly recommend the Geek Squad for installation. They helped me on all facets of my outdoor security cameras including the free eufy app on my iPhone. They were fantastic!

Geek squad agent came to install my Arlo 4 camera system and after several attempts to place the cameras where I wanted them for the protection of my shop and storage shed, he found that my wi-fi wasn't strong enough to get a reliable signal. At that time he advised me that it would be a considerable extra cost to solve the problem. I was able to return the camera system, no questions asked, for a full refund after the agent called Best Buy and explained the situation. I believe that my having the Geek Squad protection plan was a great investment. I just renewed for another year.

Installed my security cameras. Carlos was great at explaining how to work the security cameras; installed the app and was very kind, patient and thorough,

The agents were very knowledgeable, pleasant and did a great job installing my new TV.

Great easy to work! I was away on vacation and was able to look at what was going on in my backyard. The front door camera makes it easy for me , to see who is ringing my bell, thank you

Evan was professional and very knowledgeable about the product. I truly enjoyed how efficient and smooth the installation process was

Solar panel was installed easily. Looks good and much better than using batttery.

Some takeaways from my installation of a Nest Cam IQ Outdoor camera: 1) For my install, Best Buy outsourced to a 3rd party company so there’s a chance you may not see a Geek Squad van pull up. 2) Make sure you have a plan for where you want the camera and are confident about that spot, especially if there is going to be drilling through your wall. I’m mostly happy with where I had the camera installed but now I wish I had it placed a little higher. It’s something I could fix myself but wouldn’t be an issue had I considered the camera placement a bit more prior to install. 3) Given a hole is being drilled into your wall, there may be some aesthetic issues to address post-install. In my case, the installation tech had to drill a slightly larger hole than expected to get the power cord through. In addition, the 25 foot cord was routed down along the 7 and some change foot door frame with clips drilled into the wall to hold it in place. This left a good amount of cord which is neatly spooled with zip ties and held in place under the outlet with another clip that was drilled into the wall. I’ve determined some aesthetic fixes to make the look more pleasing but this is another area where you should make sure you have a solid plan in place prior to install. All in all, I’m fairly happy with the installation but I’d probably make some different choices if I had to do it all over again.

Professional installation, the tech that was at my house was extremely friendly and knowledgeable, he cleaned up after he was done with the service.