Customer Ratings & Reviews

The installation guy was fine. Behind-the-scenes people were terrible. I had given my cell number several times, making sure it was the number to be used. No one showed up for my appointment, and when I called, I was told I'd been called several times and hadn't answered. It turned out they had called my landline which I didn't hear, and it doesn't take messages. Then I was expected to wait a few days to reschedule for something that wasn't my fault.

Installation Team was prompt, organized and conducted an overview of the installation project. Completed installation worked as advertised . As always the Geek Squad is an excellent solution provider.

Your technicians mounted our security cameras yesterday. They were very helpful showing us how to use them.

Great job on the install, did a walk through with technicians over scope of project. No complaints very thoughtful.

installers very professional and informative about devices making sure we knew how to use them.

Great easy to work! I was away on vacation and was able to look at what was going on in my backyard. The front door camera makes it easy for me , to see who is ringing my bell, thank you

I cannot speak highly enough about the installers. So quick and knowledgeable. On time. Not a trace of packaging left behind. Explained everything.

It was quick and efficient. The person knew what he was doing and gave the best opinion on where and how to install the cameras. Would really him to any client.

Professional installation, the tech that was at my house was extremely friendly and knowledgeable, he cleaned up after he was done with the service.

Informative and efficient. Provided excellent guidance on camera location and settings.

Austin got the camera system restarted and everything is working great.

he was very a very nice guy I felt comfortable with him in my house. He was on time actually early, he was very knowledgeable of what he was doing, he knew what tools he needed brought them with him put up 3 camera's hooked them up, showed me briefly how to work them, was in and out in a reasonable amount of time. Pleasant understanding, efficiency and tall, didn't even need a ladder. lol I have questions on the cameras now cause I had to get a new router and the cameras are not working Id love to call him for advice but I'm sure that's not part of his job.

Some takeaways from my installation of a Nest Cam IQ Outdoor camera: 1) For my install, Best Buy outsourced to a 3rd party company so there’s a chance you may not see a Geek Squad van pull up. 2) Make sure you have a plan for where you want the camera and are confident about that spot, especially if there is going to be drilling through your wall. I’m mostly happy with where I had the camera installed but now I wish I had it placed a little higher. It’s something I could fix myself but wouldn’t be an issue had I considered the camera placement a bit more prior to install. 3) Given a hole is being drilled into your wall, there may be some aesthetic issues to address post-install. In my case, the installation tech had to drill a slightly larger hole than expected to get the power cord through. In addition, the 25 foot cord was routed down along the 7 and some change foot door frame with clips drilled into the wall to hold it in place. This left a good amount of cord which is neatly spooled with zip ties and held in place under the outlet with another clip that was drilled into the wall. I’ve determined some aesthetic fixes to make the look more pleasing but this is another area where you should make sure you have a solid plan in place prior to install. All in all, I’m fairly happy with the installation but I’d probably make some different choices if I had to do it all over again.

Max did a great job installing our cameras and answered my questions.

Our Tech was knowledgeable, professional and courteous!

Good service. Friendly and thry have great tools that they must.

Installation was quick and well done.... units were installed to my expectation and an explanation of functionality was given

Team installed all cameras and TVs. Made sure I understood operation of each before they left. On time, efficient. Great service.

The guy who came and installed my cameras was a third party. I had Google Nest Cam IQs installed. They have to be plugged in, so I had the cord run into the attic instead of the wall. The plug was too short and the guy that installed the cameras made a run to Home Depot to grab an extension cord. He wanted to make sure they were working properly and were positioned correctly. I really appreciate that he went out of his way.

The guys that came were very professional and prompt. They were friendly and patient with all my questions. They even let me text them. Highly recommended