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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3304 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 3,304 reviews
  • Rated 5 out of 5 stars

    camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient technician, friendly, camera works very well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed several cameras around my house. The installer was very nice and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had zero issues and I would definitely purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have them in different locations in my apartment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are really great with great video quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service. on time. very professional. satisfied with work done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great clean job and were very friendly and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed the system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good work but it would have been nice for them to accommodate request which was in the scope of their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, professional, communicative and instructive technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed Blink cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added 2 new exterior cameras and one interior. Put new batteries in existing cameras

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Had 3 different Geek Squad guys come out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am believing the Consultant put in wrong order to install our camera...which we ended up returning after 3 different guys came out. Very frustrating, plus had to go back to the store 3 times, one for return of defective camera.....which the guy had already drilled holes in our house for. The second guy saying he didn’t do that kind of install and the order on the receipt was wrong and the third guy said I needed an electrician. These guys were all very nice and tried to explain, I just wanted my camera hung. This also happened at a time when the Consultant couldn’t physically come to the house because of Covid19, I think that was the overall problem. Anyway, we were tired and just returned the camera to the store for a refund. We met with a very helpful Manager, who understood and gave us our refund.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Good!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well done and answered my questions they were knowledgeable and timely

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. they mounted the cameras properly to view the intended area,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New ring doorbell works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very patient and took the time to explain all of the features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the courteous and professional installation service! They even gave great tips and recommendations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my security camera system back up a

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time and fixed my problem quickly. Very polite and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best tech support.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and the technicians were very knowledgeable in troubleshooting issues with the install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mounted camera.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted cameras, solar panel, and extra battery. Also connected to ring app.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No work done therefore unable to evaluate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer initially showed up about 10 days ago and indicated that the order was incomplete because it did not include information about installing 4 additional cameras and solar panels and advised me to go to the nearest Best Buy to obtain a more accurate order and a new appointment. He never showed up for the new appointment which GEEK Squad had confirmed with him. Moreover I had arranged to be off work today to accommodate him. It took a 72 mile trip and two hours in in your store to reschedule today’s futile appointment. Now going on to 2 months since the original request /purchase for installation.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Security Camera.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and dependable.good workmanship and accuracy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was awesome in uploading to my new computer

    I would recommend this to a friend