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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3304 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 3,304 reviews
  • Rated 5 out of 5 stars

    Fantastic service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex is one of the finest technicians to be involved with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those men really did do a great job of installing all the equipment in less than 2 hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great professionalService!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job on troubleshooting the problem. All is good;

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job putting my screen protector on and it works great now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Geek Squad. Very professional and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional through the entire process. Thank you so much

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 1 out of 5 stars

    not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installed these cameras. I have a 100MB network at my home, and the front camera keeps giving me low connection. I install a ring chime pro with no success. the cameras they installed on the side of the house don't capture night images. someone could jump the fence without the cameras motion picking them up. I opened the gate and walked up to about 15 feet before I got a notification from the camera. I am very disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My Service Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service very knowledgeable with task

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job - even though it was raining!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Was knowledgeable courteous and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was great and the equipment works really good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the ring service for my house and the service man was very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad was on point...they don't leave until you are satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved the issue, and improved our system. Had everything didn't have to come back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team arrived on time and handled every aspect efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed my cameras fast and easy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cameras are working fine. thank you Geek Squad- feel at peace now!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Arlo security cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installing them in the right places that they needed to be on.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Well it was hooked up anyway

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was ok but they don’t give them a ladder to install the camera if it’s over 6 feet off ground. Mine was about 9 feet so I had to install cameras myself. They did discount the install after I complained though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked them being very prompt. I would recommend them to my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was returned the guy that came out said they could not b hardwired

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great workers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great geek squad did a wonderful job and very fast paced

    I would recommend this to a friend