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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3304 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 139 Showing 2,761-2,780 of 3,304 reviews
  • Rated 5 out of 5 stars

    Great Experience!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Customer Service and explained the process in detail!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad - Epic failure with execution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use the Geek Squad because they’ve done such a good job in the past. Not this time. Konrad came out and we decided where to place the cameras but he never told the installer. He didn’t show up for the job so we had to track him down to have him talk to the installer We tried to order 2 mire cameras and to have the last camera from the first purchase and gave never gotten anyone to respond. We will not be using Best Buy again if this is the new customer experience you offer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I'm feeling very secure with the cameras.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was quick & efficient! Product is working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a very good job. Installation was very fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera to have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this camera for personal use and it works great & we love it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service- professionally and promptly installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installation recommended. Their service and attitude was remarkable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and experience. Totally recommend...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks did a great job ,no way I would do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As stated very professional on time as scheduled .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was done quickly and the system was thoroughly explained.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very knowledgeable and helpful. Gave good advise..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device to see who is in front of your door. Needs strong WIFI

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    still waiting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    haven't had it installed yet. I am waiting on the guys to come

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Call Greek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not recommend third party installation service. But Strongly recommend Greek squad service to install wireless or wired cameras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PURCHASE !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product once it was fully charged after 4 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very nice and serious. We really appreciate

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Highly disappointed in this process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To say I am annoyed by this whole process would be an understatement. I initially purchased Ring battery security cameras on Dec 21st. They were to be delivered and installed on Dec 28th. I received a call on the 28th that the cameras were not available and I needed to rescheduled. I called and after a week of being given the run around I was able to reschedule on the 3rd of January. When I went online, I noticed that the respondant never actually scheduled the install. I ended up going into the Central 75 location on Jan 5 and the associate decided to cancel the order and rebook. The earliest he could schedule was for the following Monday. I went online that Monday to check and confirm the appt and noticed that was NEVER booked either so I ended up booking it for the Wednesday, Jan 11th. Now its Jan 11th and I receive a call from the dispatcher that they are unable to come and I would need to reschedule. This is now 3+ weeks and still have not been resolved. Highly disappointed in this.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Try again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First person out to install was terrible working with and did not help us at all so we sent him away. The next person out was Geek squad contractor who was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install, and smooth setup. The geek squad were true professionals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only issue is a camera connected to solar panel keeps going offline.

    I would recommend this to a friend