Customer Ratings & Reviews

I purchased a custom camera mounting service. Best Buy sent a third party to my home on three seperate occasions. the third party arrived and told me that they were not skilled enough to do the install properly. My cameras have yet to be installed properly. this is by far the worst customer service i have ever received. Theres glue leaking from my cameras and ugly wires hanging. I was told several times that geek squad would come to complete the job and they never showed up. I also purchased the total tech service and none of the services were properly rendered. this has not only been a waste of time. this has also been a waste of money. i have spent two weeks trying to resolve this issue to no avail.

Long story short, I paid and was then stood up by Geek Squad THREE TIMES!! Yes, I sat home and waited on 3 separate days for 4 hour windows, each, NOBODY EVER SHOWED UP. After multiple calls, emails and case “escalations” including finally speaking with “corporate”, they assured me the work would be done and they even offered a $50 gift card to compensate me for me troubles. But after the THIRD no show, I gave up and told them I did not wish to reschedule a fourth time. In return, they refused to release the promised $50 gift card, blaming me for not scheduling a FOURTH appointment. I absolutely DO NOT recommend. It’s surreal how unappologetically they wasted my time and energy and in the end, left me with absolutely nothing. Worst customer service ever!!

If I could give 0 star, I would. I used this service before in 2019, the technician was wonderful and placed 6 cameras. So I decided to add 4 more and use this service again. This time, the experience is simply terrible. At first time, tge 3rd party technician stopped at the building but decided not to call as it was a cold day in January, he would rather find an excuse not to do the work. Tge 2nd appointment, the technician called in advance, then he told me they need to charge me double as my camera has wires. I already have outlet and junction box installed 2 years ago, just need someone to plug tge new ones in as it was 10ft above the ground. This was not an issue before the battery operated outdoor camera. Now they price wired ones at tripled the price, the old pricing is only for battery nest cameras. Eventually, I decided it was easier just to do by hiring a handyman since all cameras are already WiFi connected.

My camera still malfunctioning. Technician stated he checked cameras and is still not working.

I would give this a 0 star if I could cancelled the request when they couldn’t install it in the first visit. Then after the Geek Squad agent said he would reschedule a visit for a different tech but never did. I had to call for a rescheduled appointment. The date was rescheduled and the tech said he/she woud arrive around 10 a.m. He or she never showed so I called around 3 p.m. thinking something might have happened to the tech. No one was sent even though I got an email that someone was on their way. After being told that the order needed to be changed, which wasn’t done by the first tech as agreed to during the first visit, the phone rep couldn’t make the necessary request to send a tech and forwarded me to another phone rep to change my order. Once transferred, the phone tech was unable to make the change the previous phone rep indicated he could do. The only thing that happened in this transaction was that after the last rep couldn’t reschedule the right tech to do the job, I did get a refund. I won’t use Best Buy tech support for installations ever again. The overall experience was terrible.

It's working o.k. so far but camera was not put high enough to be out of sight. They put it where it is very visible.

The first camera system that the Best Buy associate recommended the Geek Squad guy said was wrong for my large home. He recommend a different system.

One unit broke upon installation, not fixed. Poor follow up by Geek sub-contractor.

The agent mounted my wi fi camera outside and it was installed properly.

I didn’t buy anything and need to get my refund. Nobody came out because you couldn’t service my outdated equipment.

Put up a defected ring device with black tape. Waiting for them to return to replace.

Returning these because they do not hv capability of sending an alarm to my phone or iPad when motion turns on camera. I'm going Arlo cameras.

Service mounted the cameras but was not prepared for the job despite the total tech agent being given a full description of the job. Technician was supposed to follow up on work but never called or never came back. Job is still incomplete.

Nobody showed up. No call, no show. I'm very disappointed.

I paid for 2 years for the total tech service, didn't use it until this month ordered ring door bell, 2 other cameras and smart thermostat. None of these were installed through the technician they sent out. Made few appointments one of the technician wanted us to pay him out of pocket to install the camera. Total tech Service is horrible. I will not waste my money on this service. Every technician that came out kept telling us they cant install we need to make another appointment. Plan disappointing.

Total failure, they showed up late and basically did nothing. I wasted an entire day from work to wait for them and got absolutely nothing.

This was the worst buying experience ever. I wanted to have everything installed and the geek squad never showed and called to alert me that they wouldn’t show up. Then I called the help center 4 separate times to try and get a new appointment and never got responses even though I was told multiple times that they would ensure that I get a call back. After 5 weeks of no responses and no calls, I went to the store and the general manager said it was out of his control. I will never buy another product from Best Buy as this was the worst customer service I have ever received. Buyer beware when purchasing something from Best Buy that you would like to have them to install the product. Customer service was absolutely TERRIBLE. I got a refund and took my business elsewhere. I guess the only positive is that they honored my request for a refund after waiting for something I purchased 5 weeks ago.

I would not recommend it. I had a Saturday install time between 7am and 7pm. Saturday morning it was narrowed down to 1pm-4pm. At 3:50 the installer called (which was not a geek squad employee. It was an outside contractor) and said he was still 2 installs away from mine. At 7:15pm the installer called again saying he should be there by 8pm. The installer ask what he was installing and then complained about the product I had bought from Best Buy. At 8pm he was not there so I cancelled the install. I returned the cameras to the store. I will never use geek squad again.

Had appointment to install outdoor cameras. They canceled the first one at the last minute. The second one they made the appointment to install again. They never showed at the appointed time and when we telephoned Best Buy representative ; was told they took a picture of the home. How come No One knocked on the door or called to let us know what was going on? They were to install the cameras. It was written on the appointment schedule.No one showed up, called or said why they weren’t going to do the work. Neighbors didn’t see anyone. I have copies of the appointments for confirmation. I am ready to know if I can cancel my “Geek Squad “ ? And get my money back Very disappointed and these were work days! Never had a problem with The Geek Squad before. They were wonderful in all the years I used them and recommended them to anyone who needed them. What happened this time?

My appointment was for 7am to 12 noon the tech finally arrived at 5:45pm. She only had a short window of time to complete the install before dark. No calls with updated time or apology. This was unacceptable. Very disappointed with Best Buy on this service.