Customer Ratings & Reviews

Make sure you have the correct Internet speed before you purchase these cameras because you will not be able to return them after 14 days. I had to reschedule and Geek Squad had told me that it would never expire, but what they did not explain is, if you can't get the Internet speed after the second or third, even reschedule that you still will not be able to return the cameras. After having a baby and being out of commission for nine months, I the manager would not assist due to my situation.

Had geek squad tech help with my connection, was very professional and very helpful to set up my ring device, he did advice that my WiFi was little weak

Cameras do not work during the night. The Geek Squad installer stated I the cameras, that they placed on my indoor windowsill, would enable me to see my parked car at night. This was my only reason for purchasing the cameras and having them installed.

The visit window was 7am-12pm, I didn’t get a confirmation call The day before as stated, a person called me at 1 PM and told me they will be there at 1:30 Max, then at 1:50 I called him and they said they’re still on the way and he gave me the wrong address, so I gave him the right address and he said he is still 35-45 minutes away. At that point I told him to forget it since I have other things to do and I took the day off for this. Very disappointing since I used Best Buy installation services before and they were great.

I am to date still waiting for a refund for the install service as the wrong camera was installed. I was told by the very rude woman at gs support out of Kentucky I had to remove the camera and return it. I did just that and installed the correct camera myself. After some phone calls it was determined that the camera was miss marked at the store that is how the gs tech ended up with the wrong camera to begin with. In the end I ordered the correct camera gs brought and installed the wrong camera I spoke with an extremely rude customer support rep removed camera returned to the fort Myers store location for the correct camera and installed myself. I feel I am entitled a refund for the install as I ended up removing returning and installing the new camera. Thank you

Geek Squad personnel installed the solar panel where it can get no sun. As of today, my camera is still showing 1% charge. Geek Squad needs to rerun to my home and remove and install in a location that will get sun.

Have trouble with it taking videos at night. The Geek squad was great.

You have now changed my installation on this twice. Your service has gone downhill considerably. I was booked for installation on December 30 you called on 29 to make excuses why you couldn’t but guaranteed you would be there on January 2. Now today, December 31 you call to say you can’t do it then either. And lo and behold your schedule is full for that day. Your employee problems is not my problem. If I told my customers I had “help issues” I would be laughed out of their offices. Poor management is your problem and has been for some time. I have in writing your persons guarantee they be there Saturday, big joke!!! I will take my business to local businesses from now on.....

The camera install is ztill not completed, due to removal of solar panel, that went with original camera. The replacement camera has a different connector for solar panel. The tech needed an adapter to be able to connect the solar panel, and did not have one, so did not bother, and the camera install is still incomplete.

service was not good .No support after job was not done right.Contractor really did not want to come back …D- for service

The cameras have too many false alerts even after many adjustments

Mastec agents were not familiar with the camera system.

4 times No Show from external partners of Geek Squad for you instillation of cameras Finally , I cancelled order , got installed in a day from Pros with lesser cost

I liked the product but did no like the upgrade Arlo made

I have yet to have my offline camera problem resolved. I had geek squad come out, they couldn't fix it. they had subcontractor come out they couldn't fix it. they recommended new cameras. i have expedited my request. I can not get one person in your entire organization to help me. NO ONE GETS BACK TO ME. MY CAMERAS ARE UNDER TOTAL TECH WARRANTY. I plan to go into the store tomorrow. Better be someone there that can help me. This is an atrocity.

I explained I needed a security wifi camera(Foscam) to get access to my Cox wifi. I was having problems with setting up the camera for port forwarding. The Customer Service Rep said they could fix the problem. When the tech came out he said he wasn't as familiar with Cox Panaromic Wifi. So he could not fix my problem. I think they just book these appointments, take your money and when they can't handle it - oh well that's a $100 down the hole. I'll rely on local technicians to solve technology issues instead of the Geek Squad from now on.

Once you purchase the products , then pay to have it installed do you think you’re done well I’m wrong I’m swarmed with emails saying I have to join Arlo for a subscription after three months sorry I purchased now

They charge me 200 Vicks to install these cameras and they won't stay up

Didn’t end up getting this service. I had it returned

The installers are not from Geek Squad. They are 3rd party installers who have very little knowledge about Ring products (security and cameras). My experience with the outside contracted (non-Geek squad) has been terrible. The 3rd party people are not ready to accept what the In home consultants have recommended during their visit to my house prior to the install. I had to cancel the installation service and install the security system and the cameras myself with the help of Ring customer service. The "Total tech support" plan is not going to effective until Best Buy has more skilled members from Geek Squad to install the cameras.