Customer Ratings & Reviews

I was told the batteries in the cameras would last months Not 2 weeks Text them no respond

2 plus months ago I prepaid setup with appointment 45 days out..45th day they are no show no call nothing. I make 2 phone calls total of 3 hours mostly on hold and they agree they messed up and reschedule 20 days out....TODAY I get a call that my appointment for tomorrow needs to be rescheduled 2 weeks out really...I am beyond angry and they told me I bought 4 units BUT the doorbell camera is not part of the installation!!!! Its 1 or 4 for crying out loud! I am telling you now I am moving this complaint up to corporate.

The installer that showed up was very nice and professional but wasn't familiar with the product at all. Was told incorrect information and ended up "re-installing" them myself.

Horrible horrible customer service from both Best Buy and 2nd party installer. Neither would communicate about the installation. We we’re told 4-6 different dates that would come and go with them no showing and each blaming it on the other party. Missed multiple days of work waiting for them to show and never did. Ended up having to make a trip back into the store to speak with management to get the install scheduled. Day of install the 2nd party did not have the supplies needed and I had to send my son back into town to purchase supplies then the 2nd party took a left over $50 box of wire with them “mistakenly”.

Here it is almost a year later and still have not heard from anyone at Best Buy about this install. Their service provider after me telling him to give me a minute to put my dog in a room just walked in my house which led into a very bad dog fight and a large vet bill and me feeling like I don’t want to use this service anymore. Well I haven’t since then and they never even finished the job. I would think these providers are trained not to just walk in someone’s house. And he can’t say he didn’t cause it’s all on camera smh still waiting on a phone call I shouldn’t be responsible for their negligence.

They didn't know how to install all of the cameras and they didn't put the cameras in a good place and make hook in my wall.

The batteries Ned to be recharged often. No matter how many times we try the door doesn’t shut. There is now an error message saying door is open and the camera doesn’t work with the door open

Was told the installer would go over the system he would be installing that did not happen. Told to just look at the video's. Left me with more questions. Best Buy sent another installer who was very helpful.

The installer Mike Scarborough, was nice, but installed my items(outdoor cam with solar panel) sloppy. The wires connecting to each other were just tucked into the the siding half hazardly. Something I might have done if I installed it. That’s why I paid a $100 for supposed professional install. A storm blew through a couple of days later and tore the solar panel base off and to the back off the house. I called to have it re-connected, but none of my calls were returned!! Basically, soon as they got my money, it was see-ya!! I complained to Bestbuy manager Brandon about it and was told that they are contracted out by Bestbuy, but he would contact his boss.

This was absolutely the worse experience ever. Purchased Total Tech and (3) cameras to be installed. Agent showed up and didnt want to place the cameras where I needed them. He became confrontational and rude and I requested to speak to his manager and him leave my home. This has escalated now into Best Buy cancelling all my warranties on everything else ever purchased. UNBELIEVABLE!!!

Camera less than a year old, now must be replaced, Best Buy crazy if they think I will buy another thru Best Buy! I expected better quality and equipment to last 4-5 years not 6-9 months!

The tech arrived at my home without the proper equipment to install the cameras. He left my home with the merchandise and said he would return the following day. The tech failed to return and reported that he did not have my merchandise. Ther person at the store I spoke with said a Third-Party Vendor was used and that they could not provide me with any further details.

this was the second time no one came to my house i waited all day both times i paid for this and no one called or came i dident leave .what is going on

Anything that could have gone wrong did on this. I purchased a wireless camera system and a ring doorbell. The advisor sold me the wrong ring doorbell and the installation guys basically told me how horrible the cameras were and that they could install it, but it would not work right. After getting the right ring doorbell, they want to charge me extra to come back out. Are you kidding me? It was the best buy advisor that sold me the items after looking at my house. Ridiculous!

The guy who came out to install took forever - then in the middle of my project he gets a call and makes up some excuse to leave my project that was already taking to long - comes back over an hour later - installs my last item - 6 months later - the bases are falling off the house, the camera are in arms reach not high enough and there were to be three screws inserted it’s 1 in two or less in the bases - that’s why they are falling off the wall - the guy was polite but...the job was not done correctly

These contractors did not do the job as well as expected. In the future if the Geek Squad is not going to do the installation I will purchase somewhere else. The contractors could not adequately explain the workings of the cameras

I had to return the cameras and security system. The sales representative did not inform me that there was to be a scheduled evaluation of my home before purchasing the equipment. They did set up a installation date, but when the technician schedule arrived. He couldn’t install the cameras and systems do to the fact that other work would have yo be done by a professional electrician to update my circuits and power voltage. The entire purchase and installation visit was a waste of my time.

The tech was a repeat NO SHOW, but did call the first time of no show. His excuses ranged from double booked to death in the family & his last excuse was its Icey outside & did not want to get on a ladder, but when I did my own install I simply went on my upstairs porch to install vs getting on a ladder. When I went into the store WITH my receipt I was told NO refund. I had to make 3 trips back to the store to speak with a Manager on specific time he was supposed to be there. I Finally got someone Over the phone from Credit department to issue a refund off my Best Buy credit card.

The front camera recorded is white, geek come back.

They did not know what they were doing!!!! They only know how to do Arlos. The lead said he was getting extra for my job. He downloaded wrong app on iPhone. I made requests that were ignored. They made suggestions that weren’t done. I spent the hours trying to fix the mess & I don’t have alerts not an app on phone. Terrible! My cameras would have been damaged if it had rained! They did not care! I didn’t get an opportunity to view their work because they said they were behind! He handed me the phone and said sign here.