Customer Ratings & Reviews

was told they could put the system in paid for the camea 's and the geek squad program to have them put in they came three time could not do the job they said they were hard wired did not sell the wireless ones did get my money back on the camera's but not back on the geek squad program lost 200 dollars

Bought the cameras and paid for the install but the geek squad couldn’t do it and I am still waiting on the refund

We were charged for this service $49.99 and I the install was canceled buy me and I am still unable to get our money refunded. Someone said the install was completed March 2020 I have my video cameras From the previous install and I can prove no one was at my house to do another install. I’m to the point now where I am going to have to contact a military attorney to get our money refunded.

Terrible…Terrible.. installer didn’t know how to install product. Called 2 times to get product installed and was told no one at Best Buy could install product that they sold me. Canceling Total Tech Policy.. won’t be shopping at Best Buy again!

Lack of communication or information wish I was informed a little bit more about the security cameras that I did purchase my purchase was bought for security purpose and I did not feel secure enough with the information

Camera install was faulty. Called to have it redone. It’s got even more issues. Will need to have it redone again.

The service was never completed. No technician showed up, and I am surprised to see that the request has been marked as completed.

Things went alright but i just wish the camera could have been placed higher up on the house because someone was able to knock it off with a brick

4 home service calls and 8 phone calls later still nor working. Now using 3rd party installer by best buy not geek squad. Elevated to install mgr, they did not return calls, insisted somebody call, store mgr fullerton call, he did, now will await return 5th svc call for remove/install of new units. Original units were I feel defective.

I have requested the service, paid for it and waited for it, However the service of return has Still has Not yet been completed, despite paperwork stating to the contrary, as mine wasn’t returned and the new not installed, so was this someone’s intent? As I still need this completed.

Service was not completed no one showed up very unprofessional

Purchase and installation of Ring and other cameras

They canceled the appointment. I am still waiting for them

I ordered Geek Squad service for the first time. But Technician was not helpful and lack of detail knowledge. I paid $95.00 for setting one camera but as per rule i could have set 2. I asked him to fix m,y doorbell instead of 2nd camera but he flatly refused to do it. It is too much for 1 camera thus i complain to customer service to review the rate but they never called me back as making a small hole and insterting wire i could have done by myself.

The gentleman that came to install my solar panel (he goes by Wayne but his friends know him as Bill, so he says) is not cut out for climbing more than two steps up. He's the same fellow that installed my others, leaving all the wires hanging very low. I wasn't happy the last time or this time either. I won't be renewing my membership.

They never sent a geek squad agent and just a contractor eventhough i choose a particular day that they guaranteed a geek squad agent and then they wouldnt answer my calls. Horrible customer service

Worst ever experience Installer came to install 2 of the 3 camera worked Installer said it’s a brand Nobody gets He talk me into getting diff ones He refuse to remove them Said I had to buy different ones and when they come to install the new ones they’ll remove the old I had to hire a handy man to remove the ones Best Buy drilled I will never go to Best Buy again because no manager did nothing for me

Geek squad had to come out and fix their problem 3 times. I called HQ but they couldn’t provide a solution that was acceptable. Process of replacing camera and solar panel took way too long. Geek squad did an incomplete job.

I hate to say these have a poor rating. They may be very good. However, my Hughesnet internet service is so bad the cameras won't work. I'm in the process of trying to cancel but it will cost over $300 to get out of the contract.I would love to use my cameras.

THE ONLY RESPONSIBLE EMPLOYEE I HAVE DEALT WITH IS DUSTIN! been waiting,changing my schedule to wait for you guys......missed appoin,tment with no call,when i call i get lied to ,cables ok,then not ok new cables coming out,whoops they were sold!! now another appointment !bet they dont bring the cables (the ones you said i didnt need,next guy said i did need !) VERY POOR SERVICE!!!!!