Customer Ratings & Reviews

Total bust Ring3 added to existing 8 camera system never worked after install only Ring camera in system that does not function properly. Charged 49.99 for nothing. Will contact Ring for proper installation of Ring3 camera and trouble shooting system. Never had such poor service from GEEK SQAD ever before. Normally excellent service in all past service contacts.

Cameras are installed but don‘t record properly although I pay for the subscription. Installer said this is a software problem and I have to fix this myself with Arlo. My understanding now is that Total Tech is not really Total Tech. I was told differently when I paid the $ 200 for it.

This work was never completed, and now the technician (Micah Young) will not return my texts or phone calls. This is unacceptable and I am disputing the charge for this service.

Install crew never shows up or returns calls. Wasted several days waiting on them. Total waste of money. Would never ever recommend them or purchase again. Had to hand my cameras myself without any instructions

Yesterday was a joke with the 3rd party 2 install door ring camera after 3 times he said Arlo is 2 hard 2 install then said camera was bad get another 1 after they left i pulled camera and mounting bracket off before it fell off sloppy a--work

I have had it with the Geek Squad. They did not mount my cameras and stated that they would return on a Saturday to install. So not true. No calls,no install and I will be calling management on a Sunday. I have missed and left work to have them do a service to just be told … Got Ya Sucker.

I had issues with my Sonos. It wasn't working everywhere and I was having issues updating. two guys came and one was barely awake. it was a joke. they didn't update it and only got one working but not synced. I'm still angry I'm paid, It just gets old having incompetence or laziness

The agent text me for days telling me about my up coming appointment on my cell phone. The day comes we took the day off work and He was at the gate and call the house phone, which I took off my profile because I have all numbers blocked except for dr and family snd friends. So he did not show up. They promise me they would take care of it but they didn't.

Worthless, the person that came install the cameras barely knew how to install them. Not worth the cost.

And geek squad came out to our location and we were somewhat disappointed . They said they could not install our cameras. We didn't really get an explanation why. We install them ourselves and they work fine, their statement was it won't work in this type of building. Those cameras are up and running right now thanks to our own installation.

We were told the techs could install the cameras but every time they came out they said another team member would have to do. We ended up getting our money back and having an electrician install them for us.

Nothing was installed that is working because your tech says he needs for me to be here with my cell phone to make the installation. i am here in Gulfport usually from Friday morning to Sunday evening. we need to schedule an installation during that time period asap. Stan 305-35-3789t.

If I could give negative stars, I would. The installer was a no show twice. No explanation, no notice. Geek Squad customer service was completely useless. Took about 8 calls to get it rescheduled three times and completed. No response to complaints.

“Why would you state that “SERVICE COMPLETE”, When You “KNOW That”IT IS NOT”! You: BB, sent 2-CHIMES, when you knew I only needed one, A camera, that was not A-“RING”,ALL-CHARGED-to- “MAY-ACCOUNT”? Where is my “Geek-Tech”??

The cameras I bought always malfunction they have came time after time and still don’t work. Last time they came they messed up the whole Wi-Fi system in the house and they were suppose to come again and missed the appointment.

It took several attempts. Ultimately did not work out. They said the cameras had older technology and we gave up.

they called me the day before to cancel my appointment. this is unprofessional and upsetting. all the gave me was $25 back.

job knowledge. they are 3rd party. they are not professional

I had to make several complaints to Best Buy regarding the product and several phone calls and Best Buy has not yet remedied the situation

Several appointments were scheduled and confirmed in advance and no one EVER showed up or called on those days. I am wheelchair-bound and had to hire someone to come sit with me all day on each of the appointment days, all for nothing. I canceled my entire purchase and had the Total Tech Support plan canceled and refunded.