Customer Ratings & Reviews

The guy did not know how to set up the camera and he left when the job wasn't done he did not help me out with the settings even when he knew I was officially impaired

The Total Tech person left the equipment at the store, which caused the order to be totally screwed up, and it took me multiple calls over a week to get the undelivered merchandise refunded

Geek squad they supposed to came to installed a tv and sound Sistem, and cameras but they never show up to my appointment and when I try to speak with a costumer service they never answer. I am talking for the store in mall of Georgia (Buford)

They lied, never showed up or canceled. They were scheduled for September 25 to come and installed never call never showed up so I called and I was scheduled for October 4 never called never showed up very unprofessional

Only 1 camera was installed, the other camera was scheduled on 2 different occasions, they did not show up!

Geek Squad was ill equipped to do the installation on my Ring system purchased from BB. 4 trips to my house over the course of 1 year—yes 1 year! Finally my daughter’s boyfriend finished the job. BB refused to refund my installation fee.

Not very helpful with problems with our Ring purchase

They made appt. didn't call or show. When I called them they were rude! Do not recommend!

NOthing accomplisched. NOTHING!!!!!!!!!! 4th time Joshua sends someone here and NOTHING GETS DONE What a joke, I'm stopping payment the incompetence knows no bounds.

No tv install, supposed to reinstall security cameras. One still does not work and they have failed to respond to numerous calls to rectify the situation. Over 5 monts to solve issue no response.

So much confusion creating mess. I give up after four (4) different calls scheduling in home repair that never existed. Sorry but just bunch of lies. I outsourced myself different company.

This service never happened! Totally worst experience ever with Best Buy. My service was referred to a third party and after several failed attempts l returned the cameras.

Gave them my hundred dollars. I wanted to have the cameras to be hook up to my ceil phone. The squad called back and said they do not work with with the internet. A few days later they sent my 100 back. Bestbuy doesn't work with the internet? At least I got my money after I had to call back twice.

Terrible service, I was scheduled twice to get Ring Cameras installed, the Technician did a no show no call twice. I returned the Cameras. It I could give them a 0 I would.

The first two persons did an okay job except placing a solar panel in the shade and upside down causing it to fall. The second installers no showed. This service is very disappointing

It hasn't even been installed yet. I have been given the run around. Complete incompetence. Still Waiting for an appointment. Have to go in the store tomorrow. Never again

They geek squad arrived nearly 2 weeks ago but were unable to complete the installation due to our internet. We rescheduled with them for today, June 10 but they never showed.

All three outdoor cameras did not work after technician left. He appeared not well versed with the google nest product. More in a rush to finish than complete the installation properly. Returned all cameras after I uninstalled them.

Very unprofessional, I will never purchase anything else from Best Buy !!" They are abrupted and uncaring about about their customers..."

Cameras were installed on Saturday and one of the cameras was completely dead by Monday. Even had solor charger put with the camera.