Customer Ratings & Reviews
- SKU:
- 5808418
Customer reviews
Rating 4.4 out of 5 stars with 3304 reviews
(3,304 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Bad Servise 3RD Party Installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Ever 3 rd Party Never Again. Ended Up Doing Own Install Would only recommend squad not third-party
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
I would recommend this to a friendRated 1 out of 5 stars
no show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.waited 3 weeks to get to appointment date and then no one showed up
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
still not installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never installed excuse after excuse after excuse. why so fricking long?
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Read up other comments about Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They only mounted my Tv, ring door bell, but did nothing on my swann cameras so i had to return them
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
I would recommend this to a friendRated 1 out of 5 stars
Very bad experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took at least 5 different appointments before I got anything done. Lots of lies been told to me, and major bad experience.
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Had geek squad come and even they could not set up
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was mislead by sales person on these cameras. They are not for outside and geek squad came and they were not able to get them to work
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our store associates to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Arlo Cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras will not stay online. This has been going on since May.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time and money rip off
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charge me $100.00 dollars to install 5 min worth of work then told me how simple it was I did the next one my self in 2 mins I felt cheated.
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. We are happy to hear that all of your cameras are up and running. We hope you give us the chance to serve you again in the future.
Rated 1 out of 5 stars
Ring installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited all afternoon for the installer to come. He came family to tell us he is not doing those. Horrible timing and useless service
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Alex, thank you for your review. It's always frustrating when your appointment does not go as planned. We're sorry for the inconvenience that this has caused you. We hope you give us another opportunity to better serve you in the future. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installer asked my wife for tools
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will add once again the escalation number 275 215 930
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Ring Cameras and solar chargers (3 total)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed by LANDMARK AUDIO VIDEO since I couldn't seem to get BEST BUY scheduled
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Geeksquad installed my and cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was horrible none of my cameras seem to connect they are never online. They didn’t put my cameras up tight
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally no call,no show,i had to reschedule again good job.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fail,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did not come to install equipment I purchased,
No, I would not recommend this to a friendRated 1 out of 5 stars
Return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to return this product. Nnnnnnn. I want to return this product. NnnnnnnI want to return this product. Nnnnnnn
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out. We can absolutely do that. To get started, please get in contact with your local Best Buy store or head in with the product. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up. Haven’t heard anything on a reschedule. Nothing
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could have set it up myself... Weren't able to set up half the cameras because they were flood light cams.
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera fell down a week later and left a hole in my wall
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for uploading your review about your camera installation. It’s always frustrating when a service doesn’t go as expected, and we can understand wanting to make sure that everything is done correctly and without damage. We have Agents standing by to help. For support with this, please email [email protected]. Please be sure to include a summary of your concerns and your full name, email address, and phone number in your email.
Rated 1 out of 5 stars
Incompetent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited a month, called store to confirm appointment, waited 6 hours only to hear equipment wasn't in stock.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have cancelled 2 times and i ad to call to find out what was going on
No, I would not recommend this to a friend