Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3305 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 3,305 reviews
  • Rated 1 out of 5 stars

    Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have cancelled 2 times and i ad to call to find out what was going on

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not done yet.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not installed yet. Two appts not met. Third is pending.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't do what i needed done and still got charged for it you guys have lost a custom

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install went poorly and support was useless. The camera install was not completed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Swan cameras are junk...keep breaking.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They NEVER showed up again. Been waiting several months for my cameras.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NEED GEEK SQUAD TO RETURN TO FIX THE PROBLEMS

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NOT WORKING!!! I AM VERY DISAPPOINTED! I NEED SOMEONE TO CORRECT MY ISSUES ASAP!!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Naples Install AWFUL

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely horrible. Very poor follow up and never completed install

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Camera install not completed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job was NOT completed. Installers not knowledgeable

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad installed my camera

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer of the camera not professional. Not recommended

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Installation Gone Wrong

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents never showed up despite four attempts to get Ring cameras installed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad installed my blink cameras.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras are having problems loading up the image. Two of the cameras are off line already.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    The Ring System Is Not Reliable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing to do with the squad- It is the product that is unreliable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Install cameras

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was not done, technicians said they were not able to do the job

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy failed to show for installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy failed to show up for 2 scheduled installations

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was giving the wrong information about what I needed, sold me the wrong product...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They wouldn't install above 10 feet. I had told them I needed it much higher when purchased so it was just a wasted day.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    geek taking your money but refuse helping

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note worth the time you pay for it and do not get it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    install of arlo pro 2

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that installed these dod such a poor job we have had 2 break in less than 9 months

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your installation reassessed. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    No geek used

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A 3rd party installer was used. Not a geek, which I wished it had been.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not installation as of tiday

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came did. Or know how to install the system

    No, I would not recommend this to a friend