Customer Ratings & Reviews

agents installed item and explained use, also pointed out might need to undate WiFi

they fixed the problem on why the cameras wouldn't connect

Very respectful and knowlegable, On time took care of quickly

The agents recommended good options.He helped me understand the product

Geek agent was not able to make the cameras work. He said it is most likely a software problem that I have to work out with Arlo directly. Not covered under the TotalTech deal I bought for $ 200.00. One camera does not work at all, another one says battery needs to be changed although it is connected directly to a power outlet that has power. Another one does not save any clips although I pay for a subscription. I'm very disappointed and won't buy more stuff from BestBuy.

The technician did an excellent job connecting my pods and reconnecting my exterior cameras.

Geek Squad Totsl Tech Support is a great value. Very skilled.

Very nice and as alway Tony was very professional and knowledgeable

The agent was great and I love my product everything works great

Great job by the Geek Squad! All cameras are fully operational and monitoring through the smartphone App is sweet!

The serviceman was very professional and courteous.

My camera and battery were mounted quickly and neatly.

Terrible experience, if I could give negative stars I would do that. I needed a camera installed and the technician broke the camera and told me they would pay for it. I spent hours on the phone trying to get refunded, they "escalated" my case about six times and each time it was mysteriously canceled somehow. I still have not received reimbursement for the broken camera and no one from Best Buy ever contacted me as promised. Last time I am using Best Buy for anything. I am going to tell everyone I know about this place. Terrible experience all around.

The installers picked up the wrong item 4 times and installed the incorrect item. It took 10 hours worth of phone calls to finally reach the store directly to correct the problem. The installers were nice but the comunication to Best Buy was horrendous to say the leastbn

I purchase with the help of their chat agent. I ask multiple times in the chat if wiring is included in the installation and they confirm yes so I purchase a floodlight camera. The technician came and told me they do not do the wiring they will just mount it. Now I have a floodlight camera sitting here and need travel to return it! Well played sales team

The other times they came out they were very helpful, this time a 100.00 spent for nothing.

Terrible service and customer service!!! I waited all day for them as they never contacted to gice time frame and sonI called only to be told that it was canceled due to no available employee. A reputable company would have sent me an email notifying me that my appointment was canceled

I took a day off of work so I could wait in the four hour period. Was told he only had 1 hour to do the work and he'd need at least 2.5 hours to do it, which would cost me over double the cost that is listed here. So he was going to reschedule for another day only to tell me that his boss wouldn't let him do the drilling that was needed to complete the job. I have no idea what the point of this service is if they CAN"T INSTALL THE CAMERAS!

My neighbor had these installed and has two of them pointed at my bedroom windows. Bad neighbor! Geek squad is liable. My neighbor likes to watch my every move. His wife will get tired of him staring at his phone looking for nude images of me.

Not the Squads problem but in setting up the service by talking to an agent, I was charged for the cameras but they never told the guys to bring them. I had to talk to Best buy to get a rebate on the charge. Still don’t have any idea how or when to get the security cameras installed.