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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3308 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 166 Showing 3,301-3,308 of 3,308 reviews
  • Rated 1 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 Installers showed up three hours late and we’re in a hurry to leave . They Installed one camera that’s did not have a connection and left telling me that I needed to get technical support to get it fixed . I had instructed them not to install a camera that did not have a Wi-Fi connection they did so anyway and refused to Reposition the camera.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good business.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of calling prior to the appointment, they waited until 30 minutes prior to the end of the 4 hour window to cancel. Still waiting on the manager to call me. It's been at least a month and ive heard nothing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from Geek Squad install - Unprofessional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I placed an order Nov 26th 2021 - Delivery and Install was setup for Dec 23rd 2021. The arrival window was between 7am - 1pm. Guess what? the technician is no show. I called BestBuy and they're unable to provide an ETA except submit an escalation ticket.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong guy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn't an install you sent the wrong guy. But he helped us a lot. We wanted to hook up the camera to the NEW tv. But he couldn't finish.he fixed a lot of things that the first guy messed up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad didn't fix my problem connectivity issu

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will never buy anything from best buy or use geek squad ever.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stopped working during Ian and cannot be restored had Geek squad come to reinstall and they are dead

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Please come back and finish the job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problems with install not resolved although I have called a couple times about the issues

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Owner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst service got and not happy at all. Still o have that with me

    No, I would not recommend this to a friend