Customer Ratings & Reviews

NICE INFORMATIVE EMPLOYEE DID A GREAT JOB AND KEPT US INFORMED OF WHAT HE WAS DOING WITH OUR INPUT.

The agents installed a solar panel for one of my cameras, not a camera. They did an awesome job and I am very satisfied with the job they had done. They were very professional and proficient, thanks for a job well done.

Excellent service as always. Fast installation, with helpful expert.

Well done flat rate install. Even did the solar panels for my wireless cameras.

Courteous, respectful young men that explained instillation and use of devices.

Quickly set up and tutored us on how to use. All I could ask for. The installers were friendly and neat.

Good quality. Easy to use. Easy to Install. Nice application

the guy done real good job work great after the problem had with my internet.

The guys I had where supper knowledgeable! They kept me updated and what the status was! I would highly recommend this company to anyone looking to install anything! they where on time and the job did not take them long at at all!

The gentlemen who came out and installed my cameras were highly trained in their profession, and true professionals- with best-in-class service and quality of work. 10/10, would highly recommend.

Prompt service, asked questions to ensure proper placement, patience and explained setup with the app as well as made sure video cameras were working with the app. Quick and easy installation

His name is Victor, and was the bast professional and advisor!!!

The agent installed our new Ring floodlight wired surveillance camera so fast and efficiently. He had no problems with the wiring and was so easy to understand. He also helped with getting the Ring App setup on our I-phones and tablets.

After four no shows to install, the fifth time the Geek Squad came unexpectedly. They had a 'cancellation' and could do our install! We had four cameras with alarms, motion sensors, and a Ring doorbell camera. The salesman said they would have a floor plan designed for the installation. I gave him a dimensional drawing of our home. The team didn't know that and just asked where I wanted them! Talk about design on the fly! They said the current doorbell system would not work with the Ring doorbell and left it with me to exchange or return. After they left I opened the box to examine it. A small instructions leaflet said to install a jumper wire to bridge the transformer's contacts. The jumper was still in the plastic package, unopened. So, they just hooked up the camera to the current wire and got no power to it! they determined it was not compatible! I am left without a doorbell camera unless I try it myself. No one provided what I believe should be a sit-down and run-through training session on all the system's functioning and how to set the alarms and disarm them as well. They went out the front door, leaving the system armed. I didn't know that and opened the back door to let the dog out. It had a sensor! I couldn't turn off the alarm. Even tried to unplug it but it still sounded like a fire siren level alert. Had to stuff it under a couch pillow and waited until it shut itself down while I frantically tried to find some directions in a small booklet they left. Too late for looking up instructions but I found them after it went silent. The installer team of three did okay with connecting things. Took up a lot of electrical outlets for power sources that no one told me were needed for the various devices in the home security kit. I'll have to find some YouTube stuff to figure out how to control the systems. No help from Best Buy or even returning my calls about that. And still, no one has come to install a wall-mounted TV. Purchased on May 10 just like the cameras.

Geek Squad service rep provided excellent customer service, he explained the product, walk me thru the installation. Answered all my questions, very professional.

pictures are very clear and the software is very easy to use

Love the system! It’s easy to use an understand and it makes me feel much more safe and secure in my home.

Travis L manager at New Braunfels an excellect customer service, concern listinibg ear to customer, myself and ibservation to others and staff as well. Not only becasue he is a manager but because it's in his heart and mind to care. Hope you go as far as the heighrs, your heights ambitions your heart, mind, body, soul and much more on your journey. Keep it up Travis.I know believe you will no matter what. Peace I leave with you. Some others were good, You the most outstanding!Blessings to you, customers, and staff alongside you of all levels..Customer-Janice

Installer was friendly and efficient! He showed us how to set up and use our video doorbell and selected the best location to see the most range of vision in our yard.

Great installation by the Zion. He was terrific, thorough, engaging and helfpful with the product and softward