Customer Ratings & Reviews

Technician was very professional. Took time to answer my questions and explain what was been provided. Was also very efficient.

A third party from Best Buy installed my security cameras and the technician did an excellent job.

The Agent was very knowledgeable about the ring system.He made the camera work on my phone and made it easy for me to understand.

my cameras were installed perfectly. would tell any one to use them.

The agent mounted my Ring door bell and connected it to the first. Then he showed me how to connect all the other sensors and any other devices. He was extremely helpful and very knowledgeable.

Geek Squad sent installer from their partner third party company. The guy was professional and very helpful.

I was not pleased with Best Buy n geeks getting addresses n tools to mount cameras at the correct location. Having to call back to install cameras. Delivery issues too.

I am satisfied about their services. They came online and they do their job correctly

Very professional and explained how to work it. Made things very simple for me

Professional and knowledgeable installers. Placed cameras where we wanted them.

Those Tech Guys did a very good job of installing a spotlight camera and solar charging panel. Peter was also very helpful with the set up procedure on our Ring app.

On time and did a good job installing camera and setting me up

The agent called ahead and was on time, performed the installation efficiently and did not leave a mess

My experience of getting technical support on my lap top computer has been inconsistent. My wait time of getting an agent varied from a few minutes to a couple of hours and, sometimes my phoneline got cut off after I was put on hold for hours, I have to call back again. This has happend to me twice in the past one month, making me wanting to ask for a refund of my $199 total tech support annual membership since it was just renewalled on 19 Sep 2021. Once I get an agent, the technician support work has always been excellent. I was asked to purchase a SANDISC to download files from my android phone to it by a Geek Squad agent at a La Jolla Bust Buy store. The agent spent six minutes to sell me the product, but did not complete the download of my pictures from my phone to the disc which was my appointment was booked for. Additionally, the agent has misrepresented the Sandisc by overselling it's download speed compared to a traditional USB device. My personal experience has proven he was incorrect in this regard. The sandisc has lead to other technical difficulties including a requirement of having to download adobe readers to open my PDF files, mislabling my old files, missing a lot of pictures, documents and emails since 23 September 2021 (the day Sandisc was implemented) and immediately returned back to the store.

Cameras have provided additional security around the house. They are working wonderfully. Installation was quick and efficient.

The installers quickly installed the camera and walked me through how to set up the new camera with Google Home

Arrived on time and in proper gear. Installation was smooth and reset of system was made. Highly recommend this groups services for any electronic item you might buy. Thanks to the professionals.

The technician was very helpfully and had the best options for the installation.

Excellent quality! Very professional and educated on products.

The Agent mounted my Arlo Pro cameras was the best ever. Installed 8 of them and set up my PC with access to the cameras. Chris was great. Using Geek Squad was the only way to get the job done.