Customer Ratings & Reviews

He was on time and messaged ahead to let me know of his arrival…very personable and took time to show us exactly how do do the connecting to our phones and iPad…a definite help to us who are not technically knowledgeable.. installed the cameras to made sure we understood how to view and adjust…Great experience!

The Installation was done professionally, Great Job

The GEEK SQUAD installers were very professional. They installed the cameras to my existing APP and the installation was done and explained to me with ease in understanding how to disconnect for charging the battery. I was asked if positioning of the cameras were to my satisfaction after viewing. Very satisfied

Geek Squad camera installation with Mr. Taij, this guy is very professional fast and patient. He asked questions about the the location and position of where I wanted my cameras, what views I was trying to capture and made suggestions that really helped. Also he was easy to talk to, need more people in the world with his personality.

Agent from Best Buy Roman did an excellent job at installing the four exterior Ring security spotlights. Everything was at ease since we already had outdoor hard-wired electric spotlights existing. I was a simple replace the old floodlights with the new Ring Security floodlights. Installation went flawless with Roman wxplaining how everything operates in detail. Very satisfied...

He called the day before and arrived on time the day of the appointment. I wish I had thought to charge both batteries prior to the day of installation. The installation went quickly.

In the past I had some issues with Best Buy not being professional when it came to Customer Service. I have to say now that they have come a long way. This was the first time they were extremely professional. The technician who installed my cameras was on time. He showed me how to utilize my cameras and made sure I understood everything. The cameras are great too. I did research on Arlo vs Ring and most people prefer Arlo over Ring.

We had two ring spotlight plus camera’s installed. One in the front of our house and one in the back. The Geek Squard installation arrived as stated and did an excellent job placing the cameras so we could monitor our property. We had an issue with the signal strength with the camera in the front of our house and the team made recommendations getting a mesh device. Which we did. We are happy with the install and with the cameras.

The agents installed our ring doorbell and ring cameras. They did an excellent job. They went right to work when they came; very polite, courteous, and very knowledgeable! They made sure we were able to use our equipment before they left. Very happy with the excellent service!!

This camera works TOO well. It goes off when a squirrel or cat crosses my driveway. You should be able to adjust it to turn off animals. The spotlight isn't working correctly. It is telling me it needs NEW batteries. They were NEW when it was put up one month ago. I'm 74 years old, and can't get on a ladder to change batteries. I wasn't aware you needed a subscription to keep it working.

I needed 2 outdoor cameras installed. The agents were on time, and they requested my input as far as what areas I wanted my cameras to cover before offering their suggestions. Installation was quick, and they took the time to review some of the features on the application before they left. Pleased with the service and will use again if I purchase any additional cameras.

Our agent was professional, the installation was quick and done right, he explained everything and answered all our questions!

The service for install of the BLINK system was superb. Brian R. spent the time and ensured each placement worked exactly as I needed . The inclusion of a detailed review of the functions was so much more COMPLETE than when the ARLO system was installed, and I have yet to call for technical assistance for “battery issues”.

Great service as always. The tech showed up on time, was friendly, helpful in answering questions I had, and took time to make sure the job was done correctly. The install happened months ago and I havent had any issues. The install was for a Google Nest Cam w/ Floodlight.

Josh Post was the agent assigned to install my security cameras. We spoke on the phone regarding the timeframe he would be arriving, and he arrived right on time. He followed all the COVID-19 requirements, answered all my questions, and made sure I was comfortable with the placement of the cameras and settings. I feel Josh is a great asset to the Geek Squad Team!!!

The agent installed and assembled my Blink camera system quickly and exactly where I wanted them. They followed up by making sure all cameras worked properly. Agents were very patient while I was deciding where to place cameras for the best viewing positions.

set up cameras, made sure we understood operation, answered questions, gave tips on viewing on both I-pad and I mac, was not in a hurry to leave until we understood, knowledgable and PATIENCE, respected our lack of knowledge

The technicians installed our television on the wall and set up our programs. They also installed a ring doorbell and a ring spotlight and ensured the programs were working properly and explained how to use the application. Great team very professional.

The first time they tried to install this, the geek squad technician gave me a lot of reason why i can not work. So I requested for a second geek squad to install. There was nothing wrong with the cameras and they were installed easily. I suspect that either the first technician was lazy or did not know who to install it. I have been running into these situation with geek squad technician. The older workers does the job right. The newer one are just plain lazy.

I couldn’t ask for a more friendly person to put up my cameras and install my doorbell. Robert is very skilled in doing his job!! I love the way it’s so easy to talk to him and he shows me what he is doing in the setup on my iPhone. Any little detail is covered! He did a superb job. Robert can come back to my house anytime!