Customer Ratings & Reviews

The Agent was extremely courteous and took us through step by step procedure for the device as well as offered professional advice on the device we purchased as well as options to scale up and get the best benefits. he also set everything up expediently as well as set every one up on our devices. Very professional and efficient

The installer was professional and fast and on time and kind. They were tme and took care of everything we needed.

I believe the agent's name was Juan - he was 100% terrific!!!! He installed the ring doorbell and kindly instructed me about it along the way. When it was installed he then showed me what I needed to know about the app - I was entirely impressed with Juan and tell everyone I know to buy Total Tech! It's only $200 / year, and includes ALL installations; or none - it's so worth it either way. It's the BEST spare Hubby ever! They do it right away, ensure it's the way we want it, change it if not, and smile the whole way through - Total Tech, BEST deal EVER! AND... they'll do a monthly online checkup on your computer! Get rid of what's slowing your computer down, upgrade whatever's due, install the latest software (I just went from Windows 7 to Windows 10 - all included!) Total Tech is the best security blanket I've ever bought :)

Burt the tech did a great job installing the Ringtone door camera and 2 cameras. However, he but did not connect the door bell to the inside doorbell chime and said that Mark would have to do it. I had to call to Best Buy to make another appointment to complete the job.

Geeks installed all my Ring stuff as I have Total Maint Plan and it was free. Great service. Got dates just a few days out and they came on time and were quick and clean!

The agents were very professional in advising me what to do about my security installation and instructed me how to rectify matters. They were transparent and professional keeping the customer as a prime client to protect

The Geek Squad agent set up both of our Ring Outdoor Battery Spotlight Cameras. He did an excellent job. He was quick and patient in explaining the details of using these surveillance cameras.

The agents were professional yet friendly. They helped me easily understand everything that they did ( I’m a senior citizen)and did not leave until they were sure that I did. Jesse and his partner were exceptional and based on their service I would highly recommend the geek squad.

David also installed the indoor camera. He moved it to several places around the room to let us see where it would be best placed. He then showed us all of the features available on the app. We really appreciated his patience and knowledge.

Cameras work very well. I get to see whats happening at my home even when i am not tbere. Very happy with the purchase and installation.

The Geek Squad installers were incredibly competent and fast, and installed this seamlessly.

Geek Squad did a great job both times we needed them. First time to install outside security cameras and home base. The second time (a week later) was to take down the 1st system that wasn't working correctly and put up the new system that now works great! Both times they arrived when they said, if not a bit early which was nice. They were helpful & professional too.

Installed security cameras on my house. Was very professional and explained that the use of the equipment

Warranty service call was performed by Alex Sargent of Geek Squad for issue involving recent purchase/installation of security cameras. Alex was extremely thorough in checking/testing each camera/solar panel, not just the one w/issues. He was patient in explaining the details so that we understood what caused the problem and how he rectified back to full working conditions. Could not be happier with Geek Squad's home service techs.

I am not sure if this is for installation team or Geek Squad in BB Gainesville VA. Ring install team was amazing quick and provided professional advice. Geek Squad inside store very nice worked quickly to change out / return equipment that was not needed for install

I had a really good experience with the guys that came to install my cameras. They were very knowledgeable and helpful. I would definitely give them five stars across tge board!

Alec or Alex is the Geek who installed 3 cameras for me. He kept me posted on his arrival time and was a good listener when we discussed each installation. He knew the product well and was able to determine placement based on the view I wanted. I worked for several hours and maintained a focus on doing the work safely and correctly. Alec(x?) answered all my questions, made recommendations, and programmed all the software. So glad I have the Geek Squad to help me!!

There were 2 agents who came out and installed our 6 Arlo cameras along with solar panels on each camera. They did an excellent job and were very patient with answering questions and showing us how to work the Arlo App on our phones. I am so glad that we have their Total Tech Support. It is well worth the money.

Definitely recommend Geek Squad to install home security. They knew exactly what I needed. Made sure everything was working perfect. Worked with my schedule

I was scheduling an installation appointment by phone. I could not remember my Best Buy password. I just barely know how to use my phone, let alone my computer. Sparing you all the details it took along time and several tries to set a new password while the appointment agent waited on the phone. He stayed on the line and encouraged me to continue until I finally managed to set a new password. THEN I ACCIDENTALLY HUNG UP ON HIM. He immediately called back and we finished making the installation appointment. I was so glad he had so much patience with my ineptitude. He refused to give up on me and go to his next customer. He said "we'll get it no matter how long it takes." Maybe I will learn technology eventually, but for now I appreciate people who try to help me accomplish things on my phone and computer. P.S> I apologize to anyone who may have been kept on hold while I bumbled through my task.