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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3304 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 3,304 reviews
  • Rated 5 out of 5 stars

    The Best...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes he was exceptional...I'm buying 3 more camera's and I'm requesting him again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Really!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to go thru multiple installers before one came to complete the work. He followed my suggestions. The other installers "knew" better" but were unable to complete the job. Works great now...sometimes the customer does understand the predictions. This small project took 3 visits to speak to a competent manager which delayed the completion of this small project by over a month.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    A SPEEDY GEEK SQUAD HOME VISIT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed in timely manner. Nothing but a bare bones, in directions provided despite requests. Has unique functions, that requires further detective work on my own.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job with installation yes

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to set up our cameras very easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Geek Squad several times. Each time professionals show up, pre-announced, on time and ready to complete the job. This is a great value in my opinion!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JAMES NEWTON

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative connected my cameras to my computer and I was very satsisifed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were top notch. the area I was located was remote and yet they went beyond the call. Very courteous and worked to assist us in many ways.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These two guys were more than we expected.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived, introduced themselves, reviewed the premises and talked us through everything while they were installing cameras, and the Ring doorbell. They helped us download everything and explained how the internet wiring in the house was changed and simplified. If ratings were 1-10 I would give Eric and Aaron a 30!!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great cameras when working properly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life greatly reduced by service going off and on. I was told the batteries would last about a month - they only last about 1 week. Something within the software keeps deactivating the cameras.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of installing our exterior security camera. Complete with a solar-powered battery grid.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Outdoor camera installation was fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed 3 outdoor cameras. They were fast and efficient, but one camera has a limited view. That one should have been better located. Overall, I am glad to have the protection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    install was very quick and simple to do if you knew about the product

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    GOOD IDEA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT IDEA TO HAVE ALL EXTERIOR DOOR MONITORED WITH A CAMERA.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was great . Puntcual, curteous and very knowlegable. Everything was great. Thank u .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good help from Cody of the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad person Cody did an excellent job of explaining why a Furbo could not work where we live. Wish we had known that before we purchased it. He explained why no other devices for security would work because of where we live.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation was very well done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went well. All is working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great value for the price. The Geek Squad installers were timely, polite, professional, and even set up UTube TV on all the TVS they installed for me. Enjoyed the overall experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was awesome from in-store to install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our excellent rating is due, first, to the top customer service received from Jake in the store, and then from the great install work led by Ben.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy to install works great a must

    I would recommend this to a friend