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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3378 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 3,378 reviews
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    EXCELLENT PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera never fails! It provides clear videos and I love that I can turn the lights off and on. The Geek Squad made installation sooo easy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Mr telephone man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up cameras snd solar panels quickly. Made sure we understood how to use. Took their time explaining. Very polite

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek Squad assemble!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute professionals. Knowledgeable and more than willing to help. Total experts.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    $50 for 4 cameras installed??!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were very kind and attentive. They ran through the app with me and made sure the cameras were looking the right ways. Highly recommended. $50 for all four cameras on the outside of my house? Done

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek squad installed camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed camera. The two men were extremely professional. They did a excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera installed with no issues. The battery wasn't fully charged, though, so I already have to replace/recharge the battery now after only a week.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Geek Squad installed security cameras and solar pa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Javid mounted the solar panels and changed battery in one low battery device. They were well done and in quick order. Excellent execution of tasks. Highly efficient .

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geed Squad hit a home run on my RING install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are lots of jokes about the Geek Squad but the guy that installed my RING system was professional, knowledgeable, and had a great personality too...and knew what he was doing. When I showed him where I wanted the cameras he knew exactly what he needed and went to work. I had planned for at least 4 hours, he was done in much less time than that and got everything right the first time. He also showed me how to initialize the system and set up my account. Hope he's the one that returns when I expand the system. He was equipped with the right tools, the right supplies, and most important the experience to get the job done right the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad made it look easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had the Geek Squad from Best Buy install my Arlo security cameras, and the experience was fantastic. The team was efficient and professional, completing the installation quickly and without any issues. They were in and out, leaving me with a fully functional security system. Highly recommend their services!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    Geek squad installed my Arlo pro 3 camera's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team of 3 installed my Arlo pro 3 cameras, set up the base unit, and gave me a brief introduction to the smart phone app. They had everything up and running in less than one hour. Love the cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Learning curve on the 1st 2 3rd party contractor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thre first 2 times that the 3rd party contractor came out h.e was in and out within 15 minutes. It would have been a lot more helpful if he had explained what he was doing, why, and to educate me on the inside/ outside issue about seeing these cameras UO. The 3rd contractor, Manuel, came out and he was was exceptional. Explaining to me the problem with the previous installation and why I was having camera issues. Security cameras are new to me, so a little education with the same 1 st and 2nd contractor would have been helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install Security Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phil Stetler is truly remarkable as the installer Geek. His years of experience and knowledge led me to return the original cameras and buy something “more affordable” and 10x better. Saved $$ and got better system. Had him 2x to residence because I purchased additional cameras after the first install. Very good at talking “down” to my level to explain how to use and maintain. I will ASK FOR THIS GUY for any other work. Very very very very impressed with him

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    blink cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The blink cameras are excellent, provide additional security for the house, have the doorbell and two cameras. Easy to use , and are less expensive than other brands.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Blink cameras are superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras are great for outdoor security, and the price is reasonable. The home app controls are very easy to use. Setup is all wireless.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Installed my camera's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great, telling me about the best angles for the camera's..

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instalation was fast. He was knowledgeable. And explained everything in detail. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    A great installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer, Scott did a great job. Especially taking time to explain the working & how to change the different settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successful Scheduling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was scheduling an installation appointment by phone. I could not remember my Best Buy password. I just barely know how to use my phone, let alone my computer. Sparing you all the details it took along time and several tries to set a new password while the appointment agent waited on the phone. He stayed on the line and encouraged me to continue until I finally managed to set a new password. THEN I ACCIDENTALLY HUNG UP ON HIM. He immediately called back and we finished making the installation appointment. I was so glad he had so much patience with my ineptitude. He refused to give up on me and go to his next customer. He said "we'll get it no matter how long it takes." Maybe I will learn technology eventually, but for now I appreciate people who try to help me accomplish things on my phone and computer. P.S> I apologize to anyone who may have been kept on hold while I bumbled through my task.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    The job was unable to be completed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know he tried his best to get the cameras to work. So I purchased last week of 3 cameras that are the same brand and hopefully I can get Michael and Trey to come to install them because they really understand how they get connected and work.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Austin was our installer and he was AWEsome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin was very professional and asked out input on camera placement. He took the time to show us how to use the cameras and the app as well. Thanks!

    I would recommend this to a friend