Customer Ratings & Reviews

Well I really wanted to let greek squd put them up for me. Dont know if I can do it myself?

The Geek surveyed the areas to install the cameras and where to place the internet boosters. Work was completed in a timely fashion and there was no muss or mess in any area.I have used Geek Squad for all electronics for many years and would not call anyone else.

Ed Glowa was very courteous, professional, punctual and very efficient with his time. Would highly recommend his service.

I had two wireless cameras installed and so far so good, I do have issues when it rains, trying to see the camera.

Best Buy is simply the best when it comes to tv installs! The agents were knowledgeable and friendly. The installs are even better when you have TotalTech!

Install was great and each one was reviewed with us so that we had all the information on the new TV and cameras.

Installer was polite, professional, respectful and knowledgeable. Excellent customer service.

Helped me purchase thus updating my computers;two. Have extended with two appointments on 2nd and ninth. I was st least 10 Generation behind

The 2nd technician did a great job. He reinstalled and rewired the security cameras that were wrongly installed by the 1st technician. Kenneth placed the hubs correctly and reinstalled the 2nd camera to face the right angle. He did everything in a timely manner.

A piece of the camera fell off when he was here. He put it back up but it fell off again and I don't like this for appearance sake. I think the appearance of two geek squad trucks was the most helpful of every thing. The neighbors guilty of vandalizing my home were thankfully home that day and are thus aware of the camera. Their knowledge was superb and they were open to questions but they too assumed I would know everything. Their needs to be more education provided with these tech devices. I am very thankful that he determined doorbell wouldn't work and thus didn't install.

Excellent service. Tech had the correct tools, offered advice, went straight to work and was finished in about 30 minutes

Al my technician did a great job. Good customer from him

These guys were awesome. They set up the system. Showed us how to use it. I highly recommend the set up with this team. I would never have gotten it right. Thank You!

These are easy to set up and work good when they are set up correctly. Wireless Cameras work good and catch all motion in the home when placed in the right places.

The installer (subcontractor of Best Buy) did an excellent job, advising me on the number of cameras and their location. Very happy with him.

I had a great experience with the installers very nice and professional, knowledgeable in the work they do. Sidney place the cameras in the spot where I first wanted them, which the home advisor said it would be impossible because of internet signal, not true. The cameras works great and has a strong signal.

The worst service ever. Two handymen came to install my wireless cameras with solar panels. One of them dropped a camera from the top of my garage door. Luckily the camera was still on working order. This was just the beginning of the horror! The handymen told my solar panel plugs are not compatible with my cameras and suggested I replace solar panels from best buy. They asked me to contact geek sqaud again to reschdule the installation of the panels once I have the compatible panels. Once they left, I rechecked my panels and realized that the solar panels did have the correct USB-C plug which they failed to see. I immediately texted one of the handmen (who was on charge) but received no response. I called him several times after that but he never picked up my call. Later I contacted the geek sqaud service on phone and I was transferred to different departments 4 times and was kept on hold for more than an hour. I had to explain the same story to each of the agents separately and finally someone told she will send the same team to my home for solar panel installation. However, she said she could not schedule the service due to unavailability of the slots and she escalated the issue to her team and I will receive a call from the team within 24-48 hours. However, 5 days have passed and no one from Geek Squad contacted me. I then reached out to the geek squad online chat service and was initially told that a service will be scheduled at my property, however, later, they came up with the same story and said no slot was avaialble! They again asked me to wait and told some one from the team will call me! It's just going back to the same loop again and again and I literally feel my time is not respected here. I paid more than $350 to get their service and unfortunately, I find myself at the receiving end of their never ending joke! I wish there was a zero or negative star rating available for their service.

Friendly, competent and very fast and efficient work done with excellence knowledge and skill

The agent mouted my sercurity cameras no we Feel very safe sleeping at night

Agents installed my solar panels and connected them to my Arlo camers, unfortunately the installation is incomplete and not working properly, Agents were professional and polite.