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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3377 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 3,377 reviews
  • Rated 5 out of 5 stars

    geek did it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad came out an installed for me. he was ok. at first it seemed like he did not want to do the job but then he did it. was not that hard to do but I do not have the tools to do it myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my Ring and Brian was excellent. He was very patient and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek quad, very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted a solar panel, for an outdoor camera, so it charges all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy of this team and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service the team was peofetional patient and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good increase in security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are still getting used to the system and more efficient using it. Great for seeing purchases delivered and for screening those coming to our front door. We are alerted even if they don’t use the doorbell.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got a window from 7 am till 1pm got a text at 10 am that they will come from 10 am till one 12:30 pm i call customer service to see whats going on hour on the phone finally get a rep mind u its 1:30 pm after several attempts they finally got in contact with install guy was told he can still make the appointment this was 2pm by now then they made me contact the install guy he told me i can be there within the hour install guy showed up around 3 pm after my contact install guy said i dont know why they schedule people those time windows since they are not accurate install guy was nice install was pretty quick but lack of product demo .also got a case number after several attempts ive tried to contact customer service two hour waits then finally get called back to get hung up on i basically gave up on trying to resolve the issue i usuallly spent over 5k at best buy and this is unacceptable.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Geek squad team knocked it out of the park!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks squad guys accomplished what would’ve taken me a whole day in one hour!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best decision i ever made as an adult. So worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad installed with professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer representative connected all the products to my satisfaction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted 4 wireless cameras. Initially, the cameras had trouble connecting with the wifi, but after a second member came to help, the solution was found and the system works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad explain very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service I recommend they answer all your questions. They will help you and very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security Camera Installs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful, prompt and clean service. Clear communication and on-time for appointments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WALTER IS THE BEST.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Walter was the best, he was on time, he explained everything. Showed me how to use it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installing cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and friendly customer service, very polite and professional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    porch camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is really not all that clear, somewhar dark

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good surveillance system, highly recommend to all who want peace of mind and security.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and efficient service providers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose was wonderful and very efficient! All of my total tech service appointments have been a great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can see anything going on.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the cameras notify off any movement out by pool or in front of the house. GREAT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was satisfied with the service and professioalism i received.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They installed my cameras quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my cameras quickly, but they didn't clean up after they were finished.

    I would recommend this to a friend