Customer Ratings & Reviews

Jose was wonderful and very efficient! All of my total tech service appointments have been a great experience.

They are good and easy to schedule a appointment!!!

Great attention to detail in explaining describing the functions of how to navigate and understand the process of using the mobile app that is associated with the cameras system

Edward proactively communicated, arrived on time and did a great job.

The agent did a great job and was very polite and courteous.

The tech was quick and efficient. He assured me I could have installed the cameras, but I felt better since he did it. No problems and he gave good advice on charging the cameras too!

The agent setup my cameras, he was courteous, and respectful, knew his job very well

great job, very professional. Would definitely use geek squad again if needed.

Very happy with my purchase of the Arlo Pro 2. The Geek Squad install was great. They were great to work with and were very informative. Highly recommend the security camera and the install by the Geek Squad.

The agent got my cameras back online. He knew exactly what was wrong and how to fix it.

The cameras have been working great. Love them. Install was quick.

the geek squad came out an installed for me. he was ok. at first it seemed like he did not want to do the job but then he did it. was not that hard to do but I do not have the tools to do it myself

Excellent customer service and would highly recommend.

Quick install and answered any questions about the product

got a window from 7 am till 1pm got a text at 10 am that they will come from 10 am till one 12:30 pm i call customer service to see whats going on hour on the phone finally get a rep mind u its 1:30 pm after several attempts they finally got in contact with install guy was told he can still make the appointment this was 2pm by now then they made me contact the install guy he told me i can be there within the hour install guy showed up around 3 pm after my contact install guy said i dont know why they schedule people those time windows since they are not accurate install guy was nice install was pretty quick but lack of product demo .also got a case number after several attempts ive tried to contact customer service two hour waits then finally get called back to get hung up on i basically gave up on trying to resolve the issue i usuallly spent over 5k at best buy and this is unacceptable.

Needing help with issue with one of the cameras. I have a representative that has come out and indicated it was a lose connection. Wanted me to report back if the issue comes back, and it has. I contacted him again but have not heard back

Your geek squad is very friendly and are very knowledgeable. I can always count on them.

We are still getting used to the system and more efficient using it. Great for seeing purchases delivered and for screening those coming to our front door. We are alerted even if they don’t use the doorbell.

The techs were very friendly and knowledgeable. Made sure everything worked to my satisfaction before they left.

The agents were very helpful and quick but they quit working after 2 weeks and had to be reinstalled by other Geek squad agents