Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3351 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 3,351 reviews
  • Rated 5 out of 5 stars

    Excellent job

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted 4 wireless cameras. Initially, the cameras had trouble connecting with the wifi, but after a second member came to help, the solution was found and the system works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Guys were very professional. They answered all of my questions and where I had Doubt they assured me everything will be fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My geek squad crew was number one they did a great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agents were great best guys we had here in a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simpli safe install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came out was absolutely incredible. He was so patient and super knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Return home visit

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting for geek squad to call for follow up RETURN visit to install electrical cords

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best people

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my devices are installed, setup and ready to run. They went through each device and showed me how they work together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera connection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted all my cameras and set up wifi account and connected the devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install staff were professional and helpful in positioning cameras.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wireless Cameras

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will recommend this wireless cameras is very good security cameras

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They installed my cameras quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my cameras quickly, but they didn't clean up after they were finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeping safe knowing

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a great comfort in being able to see what is going on instead of wondering. Having Geek Squad makes it possible with all they do. They can do what I can't. Thank you to them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kinda nice service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technician was prompt, polite and quiet good. Got my security system connected to the internet. Got my fourth camera working, which lasted about 24 hours. Said the Geek squad would be contacting me to get a wi-fi extender for my fifth camera, never heard from anyone again. Had to buy another service contract to get someone out to look into my problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek swuad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from geek squad. Punctual and very professional. Gave us a detailed explanation about how the cameras would work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up security system perfectly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rep was courteous, professional and friendly. He was willing to go above snd beyond to satisfy. Explained everything clearly. Offered suggestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest cameras work great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent efficiently and proficiently set up the cameras and accounts for us - then patiently explained everything to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pablo of Geek Squad Was Very Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pablo was on time, completed the job in a very professional manner and was friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great experience with Geek squad! Carlos was polite and very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was great, Brian was very professional, polite and a lot quicker and easier than I could of done. I’ve had no problems with my Arlo WiFi Security Camara’s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service! I am always pleased with the service I receive from Best Buy. This is a good example.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs did a great job! Explained how to use the system - very thorough. The only snafu was trying to get an appointment- said I was out of area-then why sell the installation? Took a long time to get appointment.

    I would recommend this to a friend