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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3378 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 3,378 reviews
  • Rated 5 out of 5 stars

    Geek squad reported on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped me to choose the best location for mounting the device, and kept me updated as they mount the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were very friendly and Knowledgeable, they explained how everything work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service and soo kind people, really happy to takr total tech

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No work done therefore unable to evaluate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer initially showed up about 10 days ago and indicated that the order was incomplete because it did not include information about installing 4 additional cameras and solar panels and advised me to go to the nearest Best Buy to obtain a more accurate order and a new appointment. He never showed up for the new appointment which GEEK Squad had confirmed with him. Moreover I had arranged to be off work today to accommodate him. It took a 72 mile trip and two hours in in your store to reschedule today’s futile appointment. Now going on to 2 months since the original request /purchase for installation.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift and thevperson I brought it for loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wifi cameras installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician went above and beyond on the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras work great and help give extra security when home and away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad will install solar panels.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent verified that I have everything for installing solar panels for Arlo and ring cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera installed on back patio.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best! And so happy we purchase Total Tech.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. they mounted the cameras properly to view the intended area,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional!!!!!!!! ,,,,,,,,,,,!,,,,,,,,,,,,,

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    stickup canera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still can see on camera, This not my frist time having problems for the squad. i paid for prgam, service and I am not receiving it what i paid for.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Drew made the process easy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew Roberts is truly a valuable asset, for Best Buy. Again thank you Drew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I feel safer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to keep an eye all around my house especially when I'm away. Had these installed by Geek Squad. They've worked great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geak squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Prompt and personability. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smile, you're on camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron did a great job installing, prompt and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love geek squad they have great communication and is always on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people who did my install were very helpful and knowledgable. So glad I had them do this install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the bomb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs great & service was great! - glad I didnt have to do it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mounted camera.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted cameras, solar panel, and extra battery. Also connected to ring app.

    I would recommend this to a friend