Customer Ratings & Reviews

We loved our 1st system so well, we bought a 2nd system for our other home. We can see / hear what is going on 24/7 265 also with 2 way talk / hear. Great quality picture / video. Great price. not sure yet what the "recording will cost" as we have 4 months of "free" storage recording...so well see...only drawback so far is the battery...you have to watch your settings / recording as you can burn thru a battery in days / week....its a learning curve...

Solar panel was installed easily. Looks good and much better than using batttery.

I cannot speak highly enough about the installers. So quick and knowledgeable. On time. Not a trace of packaging left behind. Explained everything.

The installation guy was fine. Behind-the-scenes people were terrible. I had given my cell number several times, making sure it was the number to be used. No one showed up for my appointment, and when I called, I was told I'd been called several times and hadn't answered. It turned out they had called my landline which I didn't hear, and it doesn't take messages. Then I was expected to wait a few days to reschedule for something that wasn't my fault.

Arlo Sercurity Great Outside Installer Sent by Best buys . A serious problem. made a mess of things ( Email address, etc) Location of one of camera. It has taken me a month to fix some things. Geek Squard & Arlo Support are Great.

The installers were very knowledgable and professional. They did the install quickly and it was done well. They were also very friendly. I was very pleased with them.

The representative went above and beyond to try to fix the problem. Without being able to get into the site because my mother locked us out, he tried every trick in his book to create a work around and still get the install completed. Unfortunately he was not able to do so but I admire his tenacity, his knowledge and professionalism

It was quick and efficient. The person knew what he was doing and gave the best opinion on where and how to install the cameras. Would really him to any client.

Used their install service twice so far. Two different installers. Both nice and helpful. Installs went fairly smoothly.

Although they may be easy to install, the GeekSquad quickly and professionally installed our wireless cameras. They took all of the time needed to answer our questions. When they left, we were using the cameras to their full potential and knew how to adjust them. Highly recommend!!

Evan was professional and very knowledgeable about the product. I truly enjoyed how efficient and smooth the installation process was

Geek squad agent came to install my Arlo 4 camera system and after several attempts to place the cameras where I wanted them for the protection of my shop and storage shed, he found that my wi-fi wasn't strong enough to get a reliable signal. At that time he advised me that it would be a considerable extra cost to solve the problem. I was able to return the camera system, no questions asked, for a full refund after the agent called Best Buy and explained the situation. I believe that my having the Geek Squad protection plan was a great investment. I just renewed for another year.

Installed my security cameras. Carlos was great at explaining how to work the security cameras; installed the app and was very kind, patient and thorough,

Geek squad set up our Arlo Pro 2 security system. Was so helpful and also set up the app needed on our phones. He also gave us his phone number and told us to call anytime 24 hours a day. Perfect service!

The guys that came were very professional and prompt. They were friendly and patient with all my questions. They even let me text them. Highly recommended

Your technicians mounted our security cameras yesterday. They were very helpful showing us how to use them.

Jeff and his team installed my spotlight camera in record time and with ease.

Installation Team was prompt, organized and conducted an overview of the installation project. Completed installation worked as advertised . As always the Geek Squad is an excellent solution provider.

They did a giod job. I would be happy to have them come back again.

The agents mounted my cameras efficiently and quickly. They were very professional, and answered any questions or concerns. I definitely recommend geek squad!