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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3351 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 3,351 reviews
  • Rated 5 out of 5 stars

    Geek squad installation of t.v. and sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was done very efficiently and professionally. I have no problem by using them again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    in stall Arlo cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This part of order could not be completed. Later Ralph

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fraud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give zero stars I would, they came out and said they could not connect my existing camera system, then left and charged me for an install. I called to dispute and was told they would contact me and it never happened. Do not use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BRANDON, FROM GEEK SQUAD A SECURITY SYSTEM. FOUR SMALL CAMERAS AND SYNCED TO MY PHONE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    doorbell camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad rep mounted all of my cameras and doorbell, great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Canera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend these cameras and John and Philip to install them they are outstanding Geek Squad employees

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Straightenes out order and install activities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony should be running the store. Best service ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out and set up both of my cameras. He also helped me set them up on my wifi and Nest app. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a great agent!! He put the cameras everywhere where I wanted them!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mixed Solution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to have several appointments canceled or not show up on scheduled time. due to service wanted to set up cameras in the dark.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They install my camera nicely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so easy and helpful with geek squad since they are professional people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan is the best! We are scheduling more installments on newer purchases and we don’t mind waiting on an opening with him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Instalation of security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of my security cameras was good & complete timely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Video

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good man and patiently walked through all the property

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK INSTALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GEEK SQUAD IS GREAT! VERY RELIABLE AND ON TIME!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE TOTAL TECH PROGRAM IS WORTH EVERY PENNY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not handy. It is great to have tech products installed by professionals at a reasonable price. Saves me a lot of grief.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service was fast and convenient. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are so very helpful and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite and helpful. Best contact I’ve had with Best Buy. Give him a raise!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You sent a young man out without the proper equipment to install cameras on a house. His supervisor said he would call me and that never happened. I then texted him back asking for the corporate number. He texted me back saying he was on PTO. We made arrangements for him to call me on Tuesday. But of course that didn't happen. At this point I want my money back. I am recording this also. In case I have to send it to the BBB. I would also like someone from corporate to contact me also the you mans supervisor supervisor. This is horrible customer service. Btw, my name is Mary not Nerry. Uuuggghhh

    No, I would not recommend this to a friend