Customer Ratings & Reviews

The agent was extremely knowledgeable, friendly and helpful

Our security camera required some extra care to mount the cameras and the Geek Squad was more than up to the task. They solved issues and set up the our cameras and monitoring system with great care and showed us the ins and outs of how to use it. Great job!

The agents were so professional and knowledgeable and kind but unfortunately they couldn’t install the cameras because I don’t have any plugs to connect them. So I have to call an electrician first. Sadly they weren’t able to install them

tech was great and quick. cameras have been great.

All of my seven cameras were mounted in trees outdoors. The agent was familiar with the cameras and how to set them up. He cheerfully climbed up and down his ladder and never complained. His goal was to ensure that the system worked perfectly and that placement was to my satisfaction. A week after my camera system was installed one of the cameras failed. Troubleshooting with Arlo didn't help. The agent returned to my house and set up the replacement camera that he brought with him. He was awesome. Raymond Lane.

Service was professional. Agent was extremely knowledgeable and willing to explain the technology.

The installer was professional and respectful. Very knowledgeable but gave simple understandable instructions.

Informative and efficient. Provided excellent guidance on camera location and settings.

Service tec was very knowledgeable and took the time to explain how to use our Blink security cameras and our Alexa device...

Good quality cameras. Battery life is not what they stated. I would recommend solar panels

Both the assessment crew and that of the installer were nothing but professional and helpful!

The guy that came to install our Ring Spotlight camera, Carlos, was very knowledgeable and friendly. Once installed I didn't light where it was mounted so he changed it to were I wanted and did it with a smile. He took his time in showing us how it worked in addition to some tips. He was very peasant and easy to talk to; didn't make you feel dumb when I asked a lot of questions.

Great service! I have yet to experience anything less than exceptional service from the Geek Squad! Thank You!

Geek Squad was great BUt Best Buy does not give you full details about products. We purchased security cameras and a routing mesh system. They were not compatible to each other. After two weeks of work with Best Buy and Geek Squad, it was too late to return or exchange the items. The Geek Squad Technician did everything in his power to help us connect, but it just wasn't happening. We will use Geek Squad again, but it is doubtful we will purchase anything from Best Buy again.

Tech removed and knstalled my microwave no mess andverh pleasant

Ryan did a great job. The product is taking time to get right. One camera is not charging with the solar panel. It is out of battery in a week with a solar panel.

Our guy did an amazing job! We are very happy with our service ! He was fast and friendly! Explained everything and set up in our phones!

The techs that installed my camera were professional and quick! Great job!

The installer explained and showed us every piece of equipment. He was very respectful of our home by wearing shoe covers, wore a mask the entire time, and made us very comfortable in asking questions that we thought may have been considered dumb. He was here to install a 3 camera surveillance system, new upgraded modem, and Eero WiFi mesh system. When done, showed us how to use everything. Jason did a fantastic job and we will be requesting him for our next installment.

1/31/2020 installed easily, given re-install 2/12/2020 easily due to a component needing replacement From Home Installment review to purchase to exchanging/returning for another device to support the system to monitor the Wifi Internet to questions that came up with use of the system, all people involved have been available and answered my questions with their expertise and referred me to options to my satisfaction. I am still learning as there is so much to learn. Thank you.