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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3377 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 3,377 reviews
  • Rated 5 out of 5 stars

    Great service by Kory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Young man by the name of Kory came out to my home and put up the wireless camera in my backyard, then he went above and beyond to make sure the camera in the front was connected and working like the one in the back. He even moved the solar panel up to a better spot so that the sun could hit it. So I was very happy with the way everything came out that day. The other guy from Geek Squad we were not happy with his work at all.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed on 7/7/23. On 7/25/23 it stopped working. Had received e-mails from Ring Team on 7/19/23 and 7/23/23 that it was time to recharge battery but sinc I had the Solar Battery I ignored them ).

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Simply The Best Cameras and Recording System Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SimpliSafe Cameras Capture It All! This has been the best investment ever, and I have outside cameras for the front and patio. Every movement is recorded in seconds. I'm delighted, and the monitoring system is the best.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    No pleased with my camera being off line an , not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solar cameras installed, back camera has not been working right, the other 3 cameras are working solar, like they should, but it’s not working like it’s on battery, not like the others it’s off line right now, not working, plus I opened the box yesterday, an the seals for the rain an dust weren’t put in, so I’m not happy for real, gotta find someone to check them for me,

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Installer did a fantastic job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer Armando did a great job. Very knowledgeable and courteous. Made sure I understood how to use device.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Mounted our lights quickly and professionally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted our lights and followed condo rules. Professional and timely.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed our camera.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great. He installed everything and educated us on the operation. Unfortunately the product did not perform as we expected.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Installing and mounting my wireless camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 3 wireless cameras from Best Buy. I received an discount since I have Total Tech so that was nice. I just had one of the cameras installed and mounted outside my home. The Geek Squad rep was nice and helpful with showing me how what functions to use once I downloaded the app.

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Tech was Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras have good resolution and the subscription monitoring plan is affordable. My only hang up is the loud clicking sound the cameras make when it detectes motion. Also i wish Cameras would have been installed higher up outdoors bc the can be easily knocked down or blocked…

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    The Geek Squad agent did an awesome job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my cameras perfectly. He was very knowledgeable and very helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Smooth install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job! It was quick and easy! No stress!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Helpful they were able to sign in locate and install

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed Ring Cameras and solar panels- great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the cameras and solar panels I asked for. He was pleasant, professional, polite, and very helpful. He patiently answered all my questions and respected me and my property. He genuinely seemed to care and want to help.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install went smooth. The Ring camera looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Security camera installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After several delays in keeping the installation appointment, the technician installed two Ring security cameras and offered helpful information about the products. The information was clearly presented and appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed cameras in my house . He did a great job. He was very respectful of our property. He very informative about the product we were receiving . All an all a gud guy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Quick & Clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents worked quick and cleaned up everything after themselves. They explained and showed us the operation as best as they were able to. I felt as if they could have done a better job explaining the finer details of the camera abilities and options but they seemed not to be fully trained on them. That was my only downside.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Professional accurate service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional service and well done. I am very happy with the Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received excellent, professional help installing our outside camera and Ring doorbell. My husband and I are in our seventies, and are unsteady getting on high ladders. The help was very much appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Happy with this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was on time , professional and knowledgeable. I had problems with WiFi the day of installation and he was very understanding and helpful.

    I would recommend this to a friend