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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3377 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 162 Showing 3,221-3,240 of 3,377 reviews
  • Rated 4 out of 5 stars

    halfway there

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only two cameras installed out of 4, since installer ran out of time to do the other two, and now weather issues are delaying the install of other two, since ice and snow are not ideal weather for outside installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth installation all around!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted system and verified operation and app connection on two cell phones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty not honored

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was good. I did feel that the installation fee should have been covered by the Best Buy warranty. This is what I've been told by your sales people and what has actually happened up until this time.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Professional service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Quality of the picture. Is just unbelievable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Quad installed, connected 4 Night Owl Cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time and so knowledgeable. He installed and connected the Night Owl cameras that we purchased with no problem. Answered all of our questions. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy to have the Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced all my outside camera's and Ring doorbell. Also replaced my Thermostat's.ON time , and well done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Arlo Doorbell Camera and Indoor Camera install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Sqd came to install Arlo Doorbell Camera and Indoor Camera. The install of doorbell camera went fine. The Sqd couldn’t got the indoor camera to work and said it was defective. We returned the defective camera and got a new indoor camera and another appointment. A Geek Sqd member arrived and set up the new camera. We had questions regarding the doorbell camera. The camera was picking up cars and pedestrians going pass the doorbell camera. The member made adjustments to the camera. The camera now only picks up individuals approaching front door. We are happy so far with the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad technicians

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both of my installers were great very helpful explained everything they did was definitely satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install my home camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ring camera was Install a month ago very happy With it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Nest cam install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent showed up on time to installed 3 nest cams .He did a great job He knew the best places to install them he was very knowable.I would ask for him for future installs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed security cameras flawlessly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician installed my ring cameras and connected them to my existing security system inno more than 30 minutes. I probably could have done it myself but in the interest of saving time and outrunning glitches it was a smart move.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras installed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installer, very helpful and patient with me as I am not a tech person.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    we had 2 geek squad guys both were very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech did a great job he installed the ring cams and they work very good and explained how to use them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring cameras installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was done well. The Geek Squad installers were courteous and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job the installation of my cams. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed and calibrated security cameras quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys installed three cameras quickly and corrected one when I said it wasn't level. Absolutely best choice because some inexperienced computer engineer wanted 3x as much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed security cameras onto my house. She made sure all cameras were online working and facing areas we asked for. Very quick

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not as easily accomplished as it should have been

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the cameras without charging the batteries. The weather was gloomy so it took a couple of weeks to have three of them going. The 4th one was installed such that it did not show my driveway completely and would not charge because the solar panel was always in the shade. BB sent another agent out to rectify the situation and we are very pleased. All agents were very courteous and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad camera and computer know how.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had 6 cameras installed. The technician called and let us know his arrival time. He arrived on time was very polite and knew what he was doing. Explained everything we wanted to know. I been a member of the Geek squad for years now it is worth the price. We had one of scammer try to take over our computer with all the bells and sirens going off. I took it to the Geek squad they fixed the problem and showed us how to prevent it.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Very Please!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shawn is a very professional technician. He is extremely friendly and knowledgeable Thanks again for installing my cameras.

    I would recommend this to a friend