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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3377 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 3,377 reviews
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Love the cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys knew what they were doing. Completed the job in a satisfactory time. Great teacher on how to use the app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    GEEK SQUAD efficient install of security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, easy install with instructions for use. Great item. Would purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best Buy Geek Squad installing Wireless Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Best Buy Company with Geek Squad protection. I highly recommend this. They assist you on phone with PC issues, phone issues, camera issues. It is well worth the price for this protection. Because I had this service I was able to get cameras I purchased at Best buy installed properly with the Geek Squad for no additional fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer sent by Best Buys - Horrible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo Sercurity Great Outside Installer Sent by Best buys . A serious problem. made a mess of things ( Email address, etc) Location of one of camera. It has taken me a month to fix some things. Geek Squard & Arlo Support are Great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase! Reasonable price. The sales person was very informative and knowledgeable of the purchase I made. The installer was was very knowledgeable and helpful. He was prompt and installed the theee cameras in a very professional manner.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installing Ring cameras for elderly couple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from the geek squad. Would recommend going to best buy and using the geek squad f or installing any electronics you buy. We we so very thankful that we didn't have to climb any ladders. Thank you !!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my cameras.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my cameras and were able to do it quickly once I told them where i wanted them mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough, Patient and Knowledgeable Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ivan of Mastec Advanced Technologies was terrific. He was patient through the location walkabout, unboxing the items and software installation, and he did a faultless installation. After the installation, he explained the software and how the camera system works--he was cordial, patient and knowledgeable throughout. I would hire him anytime!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were really nice and patient. While one guy installed my ring doorbell because i wanted it hardwired into my doorbell. The other guy helped me install the mobile app and get the cameras setup. It was quick and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was easy and quick. The install guy came in ask me a few questions of where I want the cameras. Afterwards he showed me how he would be positioning them, and showed me demos of the video quality and how the cameras should work. I recommend it for anyone who needs installations quick and one’s a very easy quick demo on how do use the cameras afterwards.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent called and let me know when he was on the way. He also mounted my cameras in the area that was best for them and connected them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy & Friendly Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful. Only drawback, Geek Squad had to make two trips since tech did not drill bits for concrete. The appointment took several hours to complete. Techs much more helpful that Best Buy rep to schedule the install appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Owl is awake

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked quickly and efficiently to install the camera. Were friendly and polite.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad installed security cameras.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that came out to install my cameras was very professional, intelligent and courteous. He answered all my questions and helped me get it set up on my phone. Well done!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    outside camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent who responded was top notch by far. He insisted on spending as much time as was needed until the unit was up and running and that I was satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Arlo restting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Service, Friendly. Helpful. On Time. Knowledge. Ability to repairing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Explained everything we had questions on. Made sure we knew how to use the product before he left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Tech Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received notification of my installation window. I received a phone call of the arrival time. The Tech showed up on time and was very pleasant. He explained everything he was doing and asked what coverage I wanted. Then he advised me of the best locations so I could maximize my camera views.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    In Ring stick up camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Square representative was very kind and friendly. My husband has dementia, he explained and showed us what he was doing and why. Figured the best place to install for what we were wanting to see.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Security cameras installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric is amazing Technitian. He has done above and beyond in meeting our needs. He mounted the security cameras with their solar panels, which we bought with his recommendation. He is so polite and friendly. Thank you Eric

    I would recommend this to a friend