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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3346 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 3,346 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent install of Arlo cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't say enough good things about the guys that came to do the Arlo camera and doorbell installs. Top-rated work inc setting up the Arlo app on our phones, making sure it worked and answering questions. They even came back that day after another install an hour away as we had an install issue that came up and got it fixed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Had desktop computer checke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checking my desktop computer was as easy as pie this last time I took it in. At 78 years old only know the simple things to do so don't know much and have no one to teach me so I rely on Best Buy Geek Squad who also treat me with respect and correct everything I ask to be checked.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Fixes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge, polite and timely. Communicated well before arriving.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian installed my security cameras in a very timely manner. He made sure everything worked in sync with my google home. Very pleased with his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my cameras!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional when installing my cameras. They were also very accommodating in teaching me how to use my new camera system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out and quickly mounted my cameras. Completed under an hour. Saved me the struggles of climbing a ladder which i can no longer do.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad professional install of Ring cameras.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Shelley is very professional, arrived on time and did an outstanding job of installing my Ring cameras and solar panels.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arlo Camera Security System - easy to use and easy to install. Great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    installation of flood light cam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first attempt at this install was unsatisfactory. But the second crew you sent was great. They not only installed it correctly, but answered my questions and helped position it for maximum coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. The technician arrived on time, and he was professional.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good Value, I would Use This Service Again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had 4 wireless cameras installed by the Geek Squad. The Geek Squad came out for a free consultation prior to me ordering the cameras. The consultant helped with the choice of wired vs wireless and camera placement. The installer did a good job and I am happy with the install so far.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and informative. Great job w the installs of ll 7 cameras. Explained operation

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a great agent who called ahead and assessed the situation and came out when I had everything ordered. Even though Jim had not installed gutter hangers, he figured it out and did a splendid job. He was so professional and very helpful in setting up and showing troubleshooting steps. I highly recommend you hire Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    GEEK SQUAD VERY HELPFUL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE CAMERAS WERE GOOD, JUST NOT THE CORRECT ONES FOR MY HOUSE. GEED SQUAD WAS THERE FOR THE RESCUE.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Agent installed my security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent (Randy) installed my security camera and He did a wonderful job and I give him a five star plus rating, keep up the good work

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did such a great job of installing the camera and adjusting for the right view. he was very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Geek Squad Experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job installing our exterior cameras. In addition the gentleman offered us a great recommendation to install a wire camera in a location where we already had a flood light. We were very pleased with with our experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service as usual!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time and installed the 3 items which I had purchased and explained how they functioned. Also helped set up our phones to view the camera and ring functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Redding Best Buy for the win!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a long overdue review. My family and I would like to show our appreciation for the Redding, Ca store and it’s Geek Squad techs, including the car installation department. This past season, we went to Best Buy for SEVERAL of our needs. From car audio/remote starts to home entertainment to home security. Even through a few returns, visits to the store and calls, they all remained professional and the most helpful I’ve ever had from a big box store. We would like to give special thanks to Aaron, Reilly, Tyler, Julian, Steve and Mark for their outstanding service and patience through our journey. Also, if you’re planning on getting more than one item, just get the geek squad people!! Save yourself the heartache that comes without them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    In stallion outside cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job great job. Installer was professional. Ok

    I would recommend this to a friend