Customer Ratings & Reviews

Great service, fair price. Good advice about camera placement

The agent who installed my camera was very professional. He ensured to explain what he was doing and ensures the cables were properly arranged. The only thing I would correct was that he showed up late from the pre-scheduled time.

After four no shows to install, the fifth time the Geek Squad came unexpectedly. They had a 'cancellation' and could do our install! We had four cameras with alarms, motion sensors, and a Ring doorbell camera. The salesman said they would have a floor plan designed for the installation. I gave him a dimensional drawing of our home. The team didn't know that and just asked where I wanted them! Talk about design on the fly! They said the current doorbell system would not work with the Ring doorbell and left it with me to exchange or return. After they left I opened the box to examine it. A small instructions leaflet said to install a jumper wire to bridge the transformer's contacts. The jumper was still in the plastic package, unopened. So, they just hooked up the camera to the current wire and got no power to it! they determined it was not compatible! I am left without a doorbell camera unless I try it myself. No one provided what I believe should be a sit-down and run-through training session on all the system's functioning and how to set the alarms and disarm them as well. They went out the front door, leaving the system armed. I didn't know that and opened the back door to let the dog out. It had a sensor! I couldn't turn off the alarm. Even tried to unplug it but it still sounded like a fire siren level alert. Had to stuff it under a couch pillow and waited until it shut itself down while I frantically tried to find some directions in a small booklet they left. Too late for looking up instructions but I found them after it went silent. The installer team of three did okay with connecting things. Took up a lot of electrical outlets for power sources that no one told me were needed for the various devices in the home security kit. I'll have to find some YouTube stuff to figure out how to control the systems. No help from Best Buy or even returning my calls about that. And still, no one has come to install a wall-mounted TV. Purchased on May 10 just like the cameras.

Very professional and informative. Great job w the installs of ll 7 cameras. Explained operation

Even though it was necessary for the two installers Frank and Hector to return to my residence (through no fault of theirs) (defective merchandise) they displayed the same high level of enthusiasm and commitment as they did the first time they came for product installation.

The geek squad mounted my ADT cameras and placed sensors on doors and windows. They showed me how to operate all devices. They also show me how to program my system and charge batteries. They were an exceptional team. Thanks for a great jobThe Sterling Rose team.

The gentlemen who came out and installed my cameras were highly trained in their profession, and true professionals- with best-in-class service and quality of work. 10/10, would highly recommend.

Knowledge, polite and timely. Communicated well before arriving.

Prompt service, asked questions to ensure proper placement, patience and explained setup with the app as well as made sure video cameras were working with the app. Quick and easy installation

The Geek squad crew were fantastic. Great job on the installation.

Installed Arlo camera with mount and solar panels in front and back yard. Was quick and easy and helped set everything up. Left his phone number so I could call with any questions. Called the next day with a question and he answered right away and was so helpful! Highly recommend!

This installer, showed up exactly on time, was extremely methodical, checking the units were charged, helping with my App, going over the entire install with me, showing me how to charge it later. Amazing installer, I believe his name was Cameron.

Super nice knowledgeable great customer service and on on time

great picture quality, excellent field of view, easy to use

Everything about the RING system went well from the installation to my husband replacing the batteries in the camera. I do wish the battery did not drain so quickly. We have to recharge it every week. We purchased another one. Hopefully that will help.

The agent was amazing and took his time explaining the system until we understood it. It felt like a very personable experience which was definitely needed as we shared risky information . He made sure we were comfortable in our own home but we made sure he was well taken care of as well.

The technician came at at the right time and did a great job show me how it is on my phone and every thing was well .

They were professional they handle their business right away and they communicated and let you know about the equipment that you purchased and how to work it thorough work

The camera installations were done right and was installed in the right place where I wanted them. The positioning was clean. They also connected them to my wifi and went step by step on how to use the app.

Dan gave us excellent tech support with better results than we imagined installing ring cameras. We are completely satisfied with both product and most of all Dan for his expertise!