Customer Ratings & Reviews

He did a pretty good job with the install. He also arrived within the time frame also.

The gentlemen who came out and installed my cameras were highly trained in their profession, and true professionals- with best-in-class service and quality of work. 10/10, would highly recommend.

Excellent service as always. Fast installation, with helpful expert.

Prompt service, asked questions to ensure proper placement, patience and explained setup with the app as well as made sure video cameras were working with the app. Quick and easy installation

The agent installed our new Ring floodlight wired surveillance camera so fast and efficiently. He had no problems with the wiring and was so easy to understand. He also helped with getting the Ring App setup on our I-phones and tablets.

pictures are very clear and the software is very easy to use

Courteous, respectful young men that explained instillation and use of devices.

The Geek Squad was very quick, efficient, and polite.

After four no shows to install, the fifth time the Geek Squad came unexpectedly. They had a 'cancellation' and could do our install! We had four cameras with alarms, motion sensors, and a Ring doorbell camera. The salesman said they would have a floor plan designed for the installation. I gave him a dimensional drawing of our home. The team didn't know that and just asked where I wanted them! Talk about design on the fly! They said the current doorbell system would not work with the Ring doorbell and left it with me to exchange or return. After they left I opened the box to examine it. A small instructions leaflet said to install a jumper wire to bridge the transformer's contacts. The jumper was still in the plastic package, unopened. So, they just hooked up the camera to the current wire and got no power to it! they determined it was not compatible! I am left without a doorbell camera unless I try it myself. No one provided what I believe should be a sit-down and run-through training session on all the system's functioning and how to set the alarms and disarm them as well. They went out the front door, leaving the system armed. I didn't know that and opened the back door to let the dog out. It had a sensor! I couldn't turn off the alarm. Even tried to unplug it but it still sounded like a fire siren level alert. Had to stuff it under a couch pillow and waited until it shut itself down while I frantically tried to find some directions in a small booklet they left. Too late for looking up instructions but I found them after it went silent. The installer team of three did okay with connecting things. Took up a lot of electrical outlets for power sources that no one told me were needed for the various devices in the home security kit. I'll have to find some YouTube stuff to figure out how to control the systems. No help from Best Buy or even returning my calls about that. And still, no one has come to install a wall-mounted TV. Purchased on May 10 just like the cameras.

Geek Squad service rep provided excellent customer service, he explained the product, walk me thru the installation. Answered all my questions, very professional.

the guy done real good job work great after the problem had with my internet.

Travis L manager at New Braunfels an excellect customer service, concern listinibg ear to customer, myself and ibservation to others and staff as well. Not only becasue he is a manager but because it's in his heart and mind to care. Hope you go as far as the heighrs, your heights ambitions your heart, mind, body, soul and much more on your journey. Keep it up Travis.I know believe you will no matter what. Peace I leave with you. Some others were good, You the most outstanding!Blessings to you, customers, and staff alongside you of all levels..Customer-Janice

Customer service was excellent. It took no time to install. Very knowledgeable and nice service men

Very professional. Explained everything and showed how device works

The geek squad mounted my ADT cameras and placed sensors on doors and windows. They showed me how to operate all devices. They also show me how to program my system and charge batteries. They were an exceptional team. Thanks for a great jobThe Sterling Rose team.

I was very happy with the Arlo camera installation. The technician who came was very friendly and professional. I was comfortable with him working in my house. He took the time to explain everything to me, and to select good locations for my cameras. He also explained the features of the cameras and app to me. I was very happy with the service.

Love the system! It’s easy to use an understand and it makes me feel much more safe and secure in my home.

Dan gave us excellent tech support with better results than we imagined installing ring cameras. We are completely satisfied with both product and most of all Dan for his expertise!

Even though it was necessary for the two installers Frank and Hector to return to my residence (through no fault of theirs) (defective merchandise) they displayed the same high level of enthusiasm and commitment as they did the first time they came for product installation.

Installer was friendly and efficient! He showed us how to set up and use our video doorbell and selected the best location to see the most range of vision in our yard.