Customer Ratings & Reviews

Geek Squad service rep provided excellent customer service, he explained the product, walk me thru the installation. Answered all my questions, very professional.

The agent did everything very well!!! Great job!!!

Installer was friendly and efficient! He showed us how to set up and use our video doorbell and selected the best location to see the most range of vision in our yard.

Travis L manager at New Braunfels an excellect customer service, concern listinibg ear to customer, myself and ibservation to others and staff as well. Not only becasue he is a manager but because it's in his heart and mind to care. Hope you go as far as the heighrs, your heights ambitions your heart, mind, body, soul and much more on your journey. Keep it up Travis.I know believe you will no matter what. Peace I leave with you. Some others were good, You the most outstanding!Blessings to you, customers, and staff alongside you of all levels..Customer-Janice

Jeff and his team installed my spotlight camera in record time and with ease.

The technician was very knowledgeable about the product, installation was done in a timely manner and he assisted us in syncing the product with our iPhones. Spent more than adequate time with us to make sure we were up to speed using the product to our satisfaction.

Easy to use. Good picture and volume. I would recommend

excellent service, I received complimentary installation because I purchased total tech, they were knowledgeable, on time and did a great job. total tech is a must have service if you go to best buy often

Purchased the Arlo Pro system had Geek Squad install the cameras and set up the system. Daniel did a great job, explained the system and offered suggestions, he made sure we knew the Arlo system before he left our home.

Excellent work, excellent service. Would recommend again

Installation process was smooth from scheduling to install. I love have total protection and the peace of mind knowing I have access to Geek Squad support!

Professional, arrived when scheduled. Performed installation and hook-up and then gave instructions on optimal use. Worked with me to get best camera angles. Will use again.

The Geek Squad kept me well informed, they arrived when promised and were very professional and efficient. I am so glad we purchased the TotalTech package and have ghe Geek Squad to rely on.

The magnet was not installed correctly in 2 cameras causing the cameras to fall and hit the ground I had to exchange it. They didnt talk enough or instruct about having to reset the cameras. Simply safe had to assist with that. Because the power cords were not attached in the beginning by them it resulted in more set up. Simply safe had to walk me through that.

The geek squad that installed and connected the TVs did an excellent job. I think they were efficient and resourceful because there were several different items that came up they were able to resolve. They were on time and polite as well as knowledgeable.

Very good product & excellent setup service! Very happy with ease of installation and reliability of product. Thank you Best Buy & Geek Squad.

They did a giod job. I would be happy to have them come back again.

Love the system! It’s easy to use an understand and it makes me feel much more safe and secure in my home.

Very nice and professional. They wore shoe coverings to not mess up my floors. Very communicative, explained the setup and how to use the cameras after they were done.

Courteous, respectful young men that explained instillation and use of devices.