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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3316 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers admire the Wi-Fi Camera Install (Up to 4 Cameras) service, particularly the installation process, camera quality, and ease of use. The agents are often described as knowledgeable and professional, providing good service with quick completion. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers also reported issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 3,316 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a great agent who called ahead and assessed the situation and came out when I had everything ordered. Even though Jim had not installed gutter hangers, he figured it out and did a splendid job. He was so professional and very helpful in setting up and showing troubleshooting steps. I highly recommend you hire Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents gave excellent service they were on time and early. They were friendly and easy to work with when they put my items in the places I asked to install. The agents were professional in the installation. Thank yiu

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Installed roku and surround system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed 4 roku devices and helped install an existing surround sound system. I've used the geek squad with past installs as well. They are always very knowledgeable professional!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    In stallion outside cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job great job. Installer was professional. Ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the very BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SUPERB! These guys were beyond helpful, and when we ran into a little snag (in our case, the amazon screen we bought wasn't compatible with the eufy security cameras) they ingeniously found a way to make it work and has made smooth-sailing for all of us in our family!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Geek Squad installed my security cameras.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A young man came to my house to install 2 ring cameras, and solar panels that I had purchased. He was very polite and informative, and answered all my questions. I would recommend Best Buys Geek Squad to all my friends who need items installed. My cameras have been working very well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Who Gonna Call , Not Ghostbusters!) CALL Geek Squa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Installer was Excellent, he was very Profesional and he went above and beyond to make the Installation work after running into a few Technical Issues. Overall everything worked out. Thanks Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love SimpliSafe system Follow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the system! It’s easy to use an understand and it makes me feel much more safe and secure in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work, knowledge and service by theinstaller.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OUT OF THIS WORLD EXCELLENT GEEK SQUAD SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carl is the best Geek Squad person who has EVER helped us. He is very patient, informative and efficient. He is an excellent employee!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed A Solar Panel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed a solar panel for one of my cameras, not a camera. They did an awesome job and I am very satisfied with the job they had done. They were very professional and proficient, thanks for a job well done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was professional and solved my issues. I highly recommend the service.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad/ Mas Tec

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service,3rd party company MasTec,the technician was very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Zion's install of external cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation by the Zion. He was terrific, thorough, engaging and helfpful with the product and softward

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure you have it installed by The Geek Squad so you know everything works properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maneger Travis L Best Buy New Braunfels

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travis L manager at New Braunfels an excellect customer service, concern listinibg ear to customer, myself and ibservation to others and staff as well. Not only becasue he is a manager but because it's in his heart and mind to care. Hope you go as far as the heighrs, your heights ambitions your heart, mind, body, soul and much more on your journey. Keep it up Travis.I know believe you will no matter what. Peace I leave with you. Some others were good, You the most outstanding!Blessings to you, customers, and staff alongside you of all levels..Customer-Janice

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    A Very Good Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who came out and installed my cameras were highly trained in their profession, and true professionals- with best-in-class service and quality of work. 10/10, would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation, quick and easy with tips!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt service, asked questions to ensure proper placement, patience and explained setup with the app as well as made sure video cameras were working with the app. Quick and easy installation

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service rep provided excellent customer service, he explained the product, walk me thru the installation. Answered all my questions, very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad does excellent work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have never had a problem. Every time we have used the Geek Squad they’ve been very efficient and on time. They have installed security systems, TVs and sound systems for us and always have done an excellent job.

    I would recommend this to a friend