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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3346 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 3,346 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, the Geek guys did a perfect install. The price is a bargain for how long it takes. They know exactly what to do and how to overcome any technical obstacles. Don't waste your time doing yourself..these guys are the best!!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    anonymous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far very good result for the price. could use a better battery source.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Arlo installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that installed the cameras was very friendly and patient with all the questions we asked while was working on the installation. He went over everything about how the cameras worked.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The agent mounted the flood light camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent 1st removed existing flood light and mounted the flood light camera. Very helpful and clean smooth work.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Google Nest review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the video is very good. However, the battery needs charging far more often than I thought it would requiring me to get up on a ladder to take it in the house to charge. At 74 getting up on ladders makes me very nervous.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs keep me informed about the install ; offer additional products. We purchase the additional products

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Arlo Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the items but the batteries do Not last long... downfallThey were wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fell safe now with the cameras and easy access to them through my phone. Staff, Geek Squad, was helpful.

    I would recommend this to a friend
  • Cons mentioned:
    Communication

    Rated 1 out of 5 stars

    Geek Squad installation scheduling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scheduled for an installation of my ring camera - this was an easy repair. My ring camera failed and was under warranty so I was able to get a replacement camera at no cost but scheduled the installation. In the past I have had good communication with the Geek Squad for expected time of arrival. Unfortunately, this scheduled repair was very different. I received a phone call the day before and was told the repair person would arrive by 11am and would call me while enroute with an updated time. At 10:30 on the day of installation, I called to inquire about a time because I had not yet heard anything. I was then told repair would be to my house by 3pm. I had arranged to miss work for the morning to be available for repair, now I had to miss the second half of my workday as well. I called the Geek Squad at 2pm to, again, inquire, about a time frame. I was told that the person just began working on a repair in the Denver area - I live near the Wyoming border. I explained this to the tech person, that I was at least 2 hours from where the person was currently working. I believed repair would not arrive to my home in the afternoon and asked to cancel the repair for that day. I was told it was canceled. At 5:30, a person from repair called to let me know they were on their way and told me their location. I told them the repair had been canceled and that the location they were calling from was over an hour away and I did not want someone trying to repair my outside camera in the dark - also the 15 miles of road to get to my house has no cell service and I did not want the repair person in a strange place at night with no cell service. The repair person had not been informed of the cancellation and was being asked by Best Buy to travel in a strange, remote environment after dark. Not good.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Knowledgeble tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problem with a recent install. Called best buy. They replaced it. Now works great. Tech Carson knew his stuff. Happy happy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installer (geek agent) installed my camera and connected the device to my phone and desktop computer,

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Security camera installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The contracted installation crew were great! Would hope to have them on my next job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek Squad installed my Blink wireless cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my Blink wireless cameras and were very helpful in instructions and set up for my use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my security system flawlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Geek Squad service. Can't say the same for the ARLO system they installed, but the service technician was helpful and really great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service tech knew exactly what he was doing. Installed my camera in the best place quickly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad installation was great. It was a great job of showing how everything works and was very friendly. He was complete in everything he did, very knowledgeable about setup and installation. Mike was AWESOME.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad ring camera instalation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent in stalled our 2 additional solar ring cameras. He discussed placement before and did a thorough review on the correct set-up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    So glad Best Buy offers this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who installed my cameras did so with ease, including in the hard-to-reach places. Highly recommend getting this service with a purchase of security cameras!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    geek squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad did an amazing job setting up our cameras! they were right on time, very professional and very quick. they also loved my dog and played with her in the yard☺️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got our Blink Cameras Going

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent on time show up. Very friendly and fast.

    I would recommend this to a friend