Customer Ratings & Reviews

This service tech was one of the best that I have ever had! Took the extra time to make sure that we understood everything about our camera and their installation.

Kendal Calderon was then installer, super knowledgeable on everything and did a wonderful job

The agents did a great job of installing cameras to outside of my house and setting them up for viewing on my monitor. Great communication them and they listened to what we wanted.

Connect techs.of Fort Atkinson installed 2 outside security cameras. Did an outstanding job on installation and explaining all the working details. Great customer service.

I have never had a complaint against Best Buy or Total Tech. They are quick, easy, and professional every time

They did a great job in setting up not only the camera, but the ring app, the solar panel, and the echo show, so they all interact.

Love our geek squad , the installation was quick and efficient, explained in details each step along the way

Technician was very helpful and did a great job installing cameras. Very happy with service

Our video cameras were installed from an IT perspective as well as mounting in an high impact, efficient manner. Great tech doing the work!

All 4 cameras installed in less than 30 minutes. Gave me instructions as he went

The Geek Squad is the best.The guy’s were so professional and helpfull.I am very impressed with Best Buy.Five Stars*****

I scheduled for an installation of my ring camera - this was an easy repair. My ring camera failed and was under warranty so I was able to get a replacement camera at no cost but scheduled the installation. In the past I have had good communication with the Geek Squad for expected time of arrival. Unfortunately, this scheduled repair was very different. I received a phone call the day before and was told the repair person would arrive by 11am and would call me while enroute with an updated time. At 10:30 on the day of installation, I called to inquire about a time because I had not yet heard anything. I was then told repair would be to my house by 3pm. I had arranged to miss work for the morning to be available for repair, now I had to miss the second half of my workday as well. I called the Geek Squad at 2pm to, again, inquire, about a time frame. I was told that the person just began working on a repair in the Denver area - I live near the Wyoming border. I explained this to the tech person, that I was at least 2 hours from where the person was currently working. I believed repair would not arrive to my home in the afternoon and asked to cancel the repair for that day. I was told it was canceled. At 5:30, a person from repair called to let me know they were on their way and told me their location. I told them the repair had been canceled and that the location they were calling from was over an hour away and I did not want someone trying to repair my outside camera in the dark - also the 15 miles of road to get to my house has no cell service and I did not want the repair person in a strange place at night with no cell service. The repair person had not been informed of the cancellation and was being asked by Best Buy to travel in a strange, remote environment after dark. Not good.

The agent mounted my Ring door bell and connected it to the first. Then he showed me how to connect all the other sensors and any other devices. He was extremely helpful and very knowledgeable.

Security cameras installed very quickly, although there was a snag in scheduling. Cameras work well and help protect my home and the community.

It is easy to use and the technique did a great job explaining things in a friendly way.

I had both the Ring camera and the solar panel installed by the Geek Squad. I love that they are able to install items that would be difficult for me.

Did a great job . Very professional and experienced. On time and very patient with me answering all questions and showing how to work cameras. Thanks guys for all you did.

Oscar was punctual, thorough, professional, and personable. He had great advice for camera placement, and angle, as well.

The insullation went well The cameras work well and placed in the right spots

Did a great job installing the camera. He was on time, friendly and very knowledgeable