Customer Ratings & Reviews

The Geek Squad team were very professional and kind. Completed the installation of my ring cameras and solar panels. I’m very satisfied.

The installer was very professional, and made sure I understood the product.

We were thrilled with our installation by Lucas. He was very efficient , qualified , knowledgeable , and neat.

Tech guy was excellent. Knowledgeable, timely, and helpful with tips. It was a satisfying experience and he took his shoes off!

The person who came to install my camera was nice and did a great job.

Brandon Duval what is the agent who installed our camera and got it functioning. He also had to add modes to our Wi-Fi system and successfully installed those in our home to give us more power. He was excellent at what he did! We were so impressed with his knowledge and ability to fix the system when we needed help. He is an impressive part of the Best Buy team and a a great representative for them. Sue and Rudy Bayer

Very professional answered all of our questions very patient with us

cameras instaaded efficiently. Installer was friendly and answered all questions. made sure I understood the management of product

The Geeks were great. They were quick, efficient, very personable, answered all my questions, and best of all, everything was installed right.

Did a great job . Very professional and experienced. On time and very patient with me answering all questions and showing how to work cameras. Thanks guys for all you did.

I got Home consultation today , the technician arrived on time, very professional and patient, thank you for your professional consultation

The agent mounted my Ring door bell and connected it to the first. Then he showed me how to connect all the other sensors and any other devices. He was extremely helpful and very knowledgeable.

My experience of getting technical support on my lap top computer has been inconsistent. My wait time of getting an agent varied from a few minutes to a couple of hours and, sometimes my phoneline got cut off after I was put on hold for hours, I have to call back again. This has happend to me twice in the past one month, making me wanting to ask for a refund of my $199 total tech support annual membership since it was just renewalled on 19 Sep 2021. Once I get an agent, the technician support work has always been excellent. I was asked to purchase a SANDISC to download files from my android phone to it by a Geek Squad agent at a La Jolla Bust Buy store. The agent spent six minutes to sell me the product, but did not complete the download of my pictures from my phone to the disc which was my appointment was booked for. Additionally, the agent has misrepresented the Sandisc by overselling it's download speed compared to a traditional USB device. My personal experience has proven he was incorrect in this regard. The sandisc has lead to other technical difficulties including a requirement of having to download adobe readers to open my PDF files, mislabling my old files, missing a lot of pictures, documents and emails since 23 September 2021 (the day Sandisc was implemented) and immediately returned back to the store.

The guys that came was very nice. Also was very helpful with all our questions.

Alex and Gregory are amazing! I would have them back at any time. They were efficient and knowledgeable in the item I purchased. Couldn’t ask for better support

Security cameras installed very quickly, although there was a snag in scheduling. Cameras work well and help protect my home and the community.

The installer was extremely pleasant and really respected my property and cleaned up behind himself. Thank you Omar for great service!

Your team member was on time, professional and courteous. He exceeded my expectations and will use your services again in the future.

Technician was very professional. Took time to answer my questions and explain what was been provided. Was also very efficient.

The Agent was very knowledgeable about the ring system.He made the camera work on my phone and made it easy for me to understand.